Shoes.com Customer Reviews

Store Details

Store Ratings* Summary


Shoes.com
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 9.0
On Time Delivery: 9.2
Customer Support: 8.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Shoes.com


Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Mgdo
12-26-2009
The ordered product arrived faster than I anticipated. It's a gift, so I can't say anything about using it myself, but its recipient was very glad to receive it.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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fire starter
12-26-2009
As always, Shoes.com has great selection and service. While I will not be returning anyof the items on this order, in the past, \I have find your return procedure simple and efficient.
Overall Rating 10 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
12-26-2009
It was nice to have the 20% discount offered right as I was doing my Xmas shopping. It was an easy way to buy shoes as gift items.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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sisterjane
12-26-2009
Loved how easy it was to find what we wanted and loved how it was deliverd when promised.
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
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nabs
12-24-2009
Was promised that the boots that never arrived (now out of stock) will be delivered when more come in at sale price. Don't know if true. Order 211115159. We'll see if Shoes.com comes through. It better not be an undeliverable promise
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
12-21-2009
I cannot comment on the quality of the product, as they are a Xmas gift. The ordering and shipping were great tho
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
12-21-2009
It would be great if you provide gift wrapping. Had to ship to my daughter @ business to have it gift wrapped for son-in-law.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
12-20-2009
Shoes were not delivered on time
Overall Rating 9 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
12-17-2009
I had my shoes in a couple of days. Much faster than I expected thank you
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 0 Customer Support
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loveshoes
12-17-2009
Love the website