BIZRATE® CIRCLE OF EXCELLENCE 2014

The Bizrate® Circle of Excellence is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.

What makes this Award special is that it is based on real customer feedback. All winners received top satisfaction scores* from their customers throughout the year. The award period for the 2014 Award was August 1, 2013 through July 31, 2014.

Please join us in congratulating this year's Bizrate Circle of Excellence Award recipients; we invite you to visit their websites!

PLATINUM CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Platinum Award received customer rating scores that are significantly higher than the Network average plus all scores are 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators*.

RETAILER YEARS WON COMPANY DESCRIPTION
Crutchfield

15

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in... - Read More
Christianbook.com

14

In 1996 Christianbook.com became the online home of Christian Book Distributors, a mail order company with over 20 years... - Read More
B&H Photo-Video-Pro Audio

13

B&H Photo-Video offers an extensive selection of imaging products including digital cameras, camcorders and all photogra... - Read More
The Perfume Spot

13

The Perfume Spot - Read More
Fairytale Brownies

12

Gourmet Belgian Chocolate Brownie Gifts. - Read More
Zappos.com

12

Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can c... - Read More
American Musical Supply

11

American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of... - Read More
Bose.com

10

Bose is best known as an innovative speaker manufacturer. They have taken this technique and applied it to develop uniq... - Read More
CD Universe

10

CD Universe offers low prices on a tremendous selection of over 800,000 CDs, MP3 Downloads, DVDs, video games, thousands... - Read More
LD Products

9

LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well ... - Read More
PersonalizationMall.com

9

PersonalizationMall.com is the Internet's leading retailer of personalized gifts for life's celebrations. Shop for all t... - Read More
zZounds

9

zZounds is a leading music instrument superstore on the net, with thousands of brand-name musical instruments and access... - Read More
1A Auto Parts

8

Expert and first time DIY'ers rely on 1A Auto for quality aftermarket auto parts. We offer factory trained service pro... - Read More
BabySuperMall.com

8

BabySuperMall.com - Read More
Bath & Body Works

8

Bath & Body Works makes fragrance fun with exclusive Signature Collection scents in our skin-loving Shower Gel, Body Lot... - Read More
Discount Contact Lenses

8

Discount Contact Lenses - Read More
Musician's Friend

8

Musician's Friend offers a very wide range of musical instruments, equipment and accessories for the modern musician, fr... - Read More
BatteryMart.com

7

BatteryMart.com - Read More
Safety Glasses USA, Inc.

7

Safety Glasses USA, Inc. - Read More
AmericanMuscle.com

6

AmericanMuscle is one of the largest online retailers of aftermarket Mustang parts, offering a constantly growing invent... - Read More
Dave and Adam's Card World

6

Dave and Adam's Card World - Read More
Easy Appliance Parts

6

EasyApplianceParts.com is the easy choice for appliance parts, providing consumers across the continent with low prices ... - Read More
PartSelect

6

PartSelect.com has been an authority on appliance repair -and a leading online DIY resource - since 1999. We don't only ... - Read More
123Inkjets

5

123Inkjets - Read More
Bodybuilding.com

5

Bodybuilding.com - Read More
DoMyOwnPestControl.com

5

DoMyOwnPestControl.com is the premier online retailer of professional do-it-yourself pest control, termite, lawn and gar... - Read More
InkSell.com

5

InkSell.com provides the ink cartridges, ink refill kits, laser toners, and refilling service for inkjet printers, fax, ... - Read More
The Spa Depot

5

The Spa Depot sells a wide range of spa & hot tub accessories & supplies such as hot tub chemicals, replacement spa cove... - Read More
Guitar Strings and Beyond

4

Guitar Strings and Beyond - Read More
Jake Wilson

4

Jake Wilson - Read More
LensDiscounters.com

4

LensDiscounters.com - Read More
LovelySkin.com

4

LovelySkin.com offers dermatologist recommended skincare products including cosmeceuticals (cosmetics with pharmaceutica... - Read More
Pyramyd Air, Ltd.

4

Pyramyd Air, Ltd. - Read More
Rocky Mountain ATV/MC

4

Rocky Mountain ATV/MC - Read More
SmartPak Equine

4

SmartPak Equine - Read More
TheHitchStore

4

TheHitchStore - Read More
A Cherry On Top

3

A Cherry On Top - Read More
Beanilla Trading Co.

3

Beanilla Trading Co. - Read More
DiscountFilters.com

3

DiscountFilters.com - Read More
Do It Yourself Pest Control

3

Do It Yourself Pest Control - Read More
Dungarees.net

3

Dungarees.net - Read More
LatemodelRestoration.com

3

LatemodelRestoration.com - Read More
MMAWarehouse.com

3

MMAWarehouse.com - Read More
Muir Skate

3

Muir Skate - Read More
OnlineLabels.com

3

Find the exact inkjet, laser, direct thermal or thermal transfer labels you need at OnlineLabels.com. They offer standar... - Read More
Sole Provisions

3

Sole Provisions - Read More
Superior Labels

3

Superior Labels offers high quality return address labels. - Read More
TireBuyer.com

3

TireBuyer.com - Read More
Badge-A-Minit

2

Badge-A-Minit - Read More
Brighton.com

2

Brighton.com - Read More
Carousel Designs

2

Carousel Designs - Read More
Claddagh Ring Store

2

Claddagh Ring Store - Read More
Cyberweld.com

2

Cyberweld.com - Read More
Ink Technologies

2

Ink Technologies - Read More
Ken's Sewing Center

2

Ken's Sewing Center - Read More
Lens.com

2

Lens.com - Read More
ProTrainings

2

ProTrainings - Read More
RacingUSA.com

2

RacingUSA.com - Read More
Rpp Hobby

2

Rpp Hobby - Read More
SaltWorks

2

SaltWorks® is America's Sea Salt Company®. We offer the largest selection of specialty sea salts in the world from sup... - Read More
San Francisco Salt Company

2

San Francisco Salt Company - Read More
Sanuk

2

Sanuk - Read More
Woodwind and Brasswind

2

Woodwind and Brasswind offers a wide selection of fine musical instruments. - Read More
www.countrynmoregifts.com

2

CountryNMoregifts.com is one of the nation's largest gift and collectible retailers. In business since 1980, CountryNMor... - Read More
www.paperandmore.com

2

www.paperandmore.com - Read More
Yankee Candle Company

2

Yankee Candle Company - Read More
Beauty Care Choices

1

Beauty Care Choices - Read More
Bed Bug Supply

1

Bed Bug Supply - Read More
Brilliant Earth

1

Brilliant Earth - Read More
Dharma Trading Co.

1

Dharma Trading Co. - Read More
Green Smoke

1

Green Smoke - Read More
Lukie Games

1

Lukie Games - Read More
Paula Deen Store

1

Paula Deen Store - Read More
Perfect Memorials

1

Perfect Memorials - Read More
Pink Princess

1

Pink Princess - Read More
Prosource.net

1

Prosource.net - Read More
RealTruck.Com

1

RealTruck offers more than 500,000 truck accessories. If it goes on or in a pickup, we have it. Tonneau covers, nerf bar... - Read More
Running Warehouse

1

Running Warehouse - Read More
Sweetwater

1

Sweetwater - Read More
Under Armour

1

Under Armour - Read More

CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Award received customer rating scores that are significantly higher than the Network average across all seven key satisfaction indicators*.

RETAILER YEARS WON RETAILER YEARS WON

*ABOUT BIZRATE® CIRCLE OF EXCELLENCE 2014

Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who continuously gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Out of the more than 4,700 retailers in our Network, our 2014 Bizrate Circle of Excellence winners represent the top 2.9% in customer satisfaction. Platinum level winners, the top 1.7% in 2014, not only met this criteria, but also received scores of 9.0 and above across all seven key satisfaction indicators.

* The award period for the 2014 Award was August 1, 2013 through July 31, 2014. The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support. Bizrate Insights is now a division of Connexity, Inc. For more information about our program, or to learn more about Bizrate Insights surveys, please go to Connexity.com.

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