BIZRATE® CIRCLE OF EXCELLENCE 2010BIZRATE® CIRCLE OF EXCELLENCE 2010

The Bizrate® Circle of Excellence is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.

What makes this award special is that it is based on real customer feedback. All winners received top satisfaction scores* from their customers throughout the year. The award period for the 2010 award was August 1, 2009 through July 31, 2010.

Please join us in congratulating this year's Bizrate Circle of Excellence Award recipients; we invite you to visit their websites!

PLATINUM CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Platinum Award received customer rating scores that are significantly higher than the Network average plus all scores are 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators*.

RETAILER YEARS WON COMPANY DESCRIPTION
Crutchfield

11

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in... - Read More
Crucial Technology

10

Crucial Technology sells high quality memory upgrades for desktop PCs, laptops, servers and printers. Through their Memo... - Read More
B&H Photo-Video-Pro Audio

9

B&H Photo-Video offers an extensive selection of imaging products including digital cameras, camcorders and all photogra... - Read More
The Perfume Spot

9

The Perfume Spot - Read More
CD Universe

8

CD Universe offers low prices on a tremendous selection of over 800,000 CDs, MP3 Downloads, DVDs, video games, thousands... - Read More
Zappos.com

8

Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can c... - Read More
Adagio Teas

6

Adagio Teas is the most popular destination for tea online and a three-time recipient of BizRate's prestigious Circle of... - Read More
LD Products

6

LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well ... - Read More
Abacus Private Store

4

Abacus Private Store - Read More
BabySuperMall

4

BabySuperMall - Read More
Discount Contact Lenses

4

Discount Contact Lenses - Read More
FireFold

4

FireFold - Read More
Knitting Warehouse

3

Knitting-warehouse.com carries a vast selection of knitting supplies and crochet supplies including yarn, crochet thread... - Read More
BabyHopes.com

2

BabyHopes.com is your source for low cost, high sensitivity ovulation predictor kits and home pregnancy tests. - Read More
Embroidables

2

Embroidables - Read More
Folica.com

2

Folica.com is a one-stop source for all your hair care needs. They carry products for hair care, hair styling, hair loss... - Read More
Fox Creek Leather

2

Fox Creek Leather - Read More
Jo Malone

2

Jo Malone - Read More
Madame Madeline

2

Madame Madeline - Read More
MardiGrasOutlet.com

2

MardiGrasOutlet.com - Read More
Memory-Up

2

Memory-Up - Read More
namebrandgolfshirtsdirect

2

namebrandgolfshirtsdirect - Read More
One Small Child

2

One Small Child - Read More
OnlineLabels.com

2

Get exactly the kind of laser or ink jet label you need from OnlineLabels.com. They offer both standard and custom blank... - Read More
Step2

2

Step2 - Read More
Supplies Guys

2

Supplies Guys - Read More
The Birdsafe Store

2

The Birdsafe Store - Read More
TibetShining.com

2

TibetShining.com - Read More
Titanium Kay

2

Titanium Kay - Read More
Beanilla Trading Co.

1

Beanilla Trading Co. - Read More
DoMyOwnPestControl.com

1

DoMyOwnPestControl.com is the premier online retailer of professional do-it-yourself pest control, termite, lawn and gar... - Read More
LensDiscounters.com

1

LensDiscounters.com - Read More
Superior Labels

1

Superior Labels offers high quality return address labels. - Read More
Teadog.com

1

Teadog.com - Read More

CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Award received customer rating scores that are significantly higher than the Network average across all seven key satisfaction indicators*.

RETAILER YEARS WON RETAILER YEARS WON

*ABOUT BIZRATE® CIRCLE OF EXCELLENCE 2010

Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Out of the 5,000 retailers in our Network, our 2010 Bizrate Circle of Excellence winners represent the top 2.7% in customer satisfaction. Platinum level winners, the top 0.7% in 2010, not only met this criteria, but also received scores of 9.0 and above across all seven key satisfaction indicators.

* The award period for the 2010 award was August 1, 2009 through July 31, 2010. The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support. For more information about our program or to learn more about Bizrate Insights surveys, please go to www.bizrateinsights.com.

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