BIZRATE® CIRCLE OF EXCELLENCE 2011BIZRATE® CIRCLE OF EXCELLENCE 2011

The Bizrate® Circle of Excellence is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.

What makes this award special is that it is based on real customer feedback. All winners received top satisfaction scores* from their customers throughout the year. The award period for the 2011 award was August 1, 2010 through July 31, 2011.

Please join us in congratulating this year's Bizrate Circle of Excellence Award recipients; we invite you to visit their websites!

PLATINUM CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Platinum Award received customer rating scores that are significantly higher than the Network average plus all scores are 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators*.

RETAILER YEARS WON COMPANY DESCRIPTION
Crutchfield

12

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in... - Read More
Christianbook.com

11

In 1996 Christianbook.com became the online home of Christian Book Distributors, a mail order company with over 20 years... - Read More
Crucial Technology

11

Crucial Technology sells high quality memory upgrades for desktop PCs, laptops, servers and printers. Through their Memo... - Read More
B&H Photo-Video-Pro Audio

10

B&H Photo-Video offers an extensive selection of imaging products including digital cameras, camcorders and all photogra... - Read More
The Perfume Spot

10

The Perfume Spot - Read More
Zappos.com

9

Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can c... - Read More
4 All Memory

7

4 All Memory - Read More
Bose.com

7

Bose is best known as an innovative speaker manufacturer. They have taken this technique and applied it to develop uniq... - Read More
LD Products

7

LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well ... - Read More
Bobbi Brown

6

Bobbi Brown Cosmetics offers a full line of cosmetics including eye, cheek, lip and nail colors, fragrances, skincare pr... - Read More
PersonalizationMall.com

6

PersonalizationMall.com is the Internet's leading retailer of personalized gifts for life's celebrations. Shop for all t... - Read More
Abacus Private Store

5

Abacus Private Store - Read More
BabySuperMall

5

BabySuperMall - Read More
Discount Contact Lenses

5

Discount Contact Lenses - Read More
FireFold

5

FireFold - Read More
Safety Glasses USA, Inc.

4

Safety Glasses USA, Inc. - Read More
AmericanMuscle.com

3

AmericanMuscle.com - Read More
Dave and Adam's Card World

3

Dave and Adam's Card World - Read More
Jo Malone

3

Jo Malone - Read More
DoMyOwnPestControl.com

2

DoMyOwnPestControl.com is the premier online retailer of professional do-it-yourself pest control, termite, lawn and gar... - Read More
FRSport.com

2

FRSport.com - Read More
Steven Singer Jewelers

2

Steven Singer Jewelers - Read More
The Spa Depot

2

The Spa Depot sells a wide range of spa & hot tub accessories & supplies such as hot tub chemicals, replacement spa cove... - Read More
LovelySkin.com

1

LovelySkin.com offers dermatologist recommended skincare products including cosmeceuticals (cosmetics with pharmaceutica... - Read More
SmartPak Equine

1

SmartPak Equine - Read More
TheHitchStore

1

TheHitchStore - Read More

CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Award received customer rating scores that are significantly higher than the Network average across all seven key satisfaction indicators*.

RETAILER YEARS WON RETAILER YEARS WON

*ABOUT BIZRATE® CIRCLE OF EXCELLENCE 2011

Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Out of the more than 5,000 retailers in our Network, our 2011 Bizrate Circle of Excellence winners represent the top 1.7% in customer satisfaction. Platinum level winners, the top 0.5% in 2011, not only met this criteria, but also received scores of 9.0 and above across all seven key satisfaction indicators.

* The award period for the 2011 award was August 1, 2010 through July 31, 2011. The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support. For more information about our program or to learn more about Bizrate Insights surveys, please go to www.bizrateinsights.com.

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