BIZRATE® CIRCLE OF EXCELLENCE 2012BIZRATE® CIRCLE OF EXCELLENCE 2012

The Bizrate® Circle of Excellence is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.

What makes this Award special is that it is based on real customer feedback. All winners received top satisfaction scores* from their customers throughout the year. The award period for the 2012 Award was August 1, 2011 through July 31, 2012.

Please join us in congratulating this year's Bizrate Circle of Excellence Award recipients; we invite you to visit their websites!

PLATINUM CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Platinum Award received customer rating scores that are significantly higher than the Network average plus all scores are 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators*.

RETAILER YEARS WON COMPANY DESCRIPTION
Crutchfield

13

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in... - Read More
Christianbook.com

12

In 1996 Christianbook.com became the online home of Christian Book Distributors, a mail order company with over 20 years... - Read More
Crucial Technology

12

Crucial Technology sells high quality memory upgrades for desktop PCs, laptops, servers and printers. Through their Memo... - Read More
B&H Photo-Video-Pro Audio

11

B&H Photo-Video offers an extensive selection of imaging products including digital cameras, camcorders and all photogra... - Read More
CutleryAndMore.com

11

CutleryAndMore.com offers fine cutlery and cookware from brands like J.A. Henckels, Wusthof Trident, Calphalon, All Clad... - Read More
The Vermont Teddy Bear Co.

11

Send a Bear-Gram gift, the creative alternative to flowers for any occasion. The Vermont Teddy Bear Company has over 100... - Read More
Zappos.com

10

Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can c... - Read More
American Musical Supply

9

American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of... - Read More
Bose.com

8

Bose is best known as an innovative speaker manufacturer. They have taken this technique and applied it to develop uniq... - Read More
LD Products

8

LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well ... - Read More
PersonalizationMall.com

7

PersonalizationMall.com is the Internet's leading retailer of personalized gifts for life's celebrations. Shop for all t... - Read More
zZounds

7

zZounds is a leading music instrument superstore on the net, with thousands of brand-name musical instruments and access... - Read More
1A Auto Parts

6

Expert and first time DIY'ers rely on 1A Auto for quality aftermarket auto parts. We offer factory trained service pro... - Read More
Abacus Private Store

6

Abacus Private Store - Read More
AppliancePartsPros.com

6

AppliancePartsPros.com - Read More
BabySuperMall.com

6

BabySuperMall.com - Read More
Bath & Body Works

6

Bath & Body Works makes fragrance fun with exclusive Signature Collection scents in our skin-loving Shower Gel, Body Lot... - Read More
Discount Contact Lenses

6

Discount Contact Lenses - Read More
BatteryMart.com

5

BatteryMart.com - Read More
Safety Glasses USA, Inc.

5

Safety Glasses USA, Inc. - Read More
AmericanMuscle.com

4

AmericanMuscle.com - Read More
Dave and Adam's Card World

4

Dave and Adam's Card World - Read More
Jo Malone

4

Jo Malone - Read More
PartSelect

4

PartSelect - Read More
Bodybuilding.com

3

Bodybuilding.com - Read More
DoMyOwnPestControl.com

3

DoMyOwnPestControl.com is the premier online retailer of professional do-it-yourself pest control, termite, lawn and gar... - Read More
FRSport.com

3

FRSport.com - Read More
MardiGrasOutlet.com

3

MardiGrasOutlet.com - Read More
The Spa Depot

3

The Spa Depot sells a wide range of spa & hot tub accessories & supplies such as hot tub chemicals, replacement spa cove... - Read More
etrailer.com

2

etrailer.com - Read More
SmartPak Equine

2

SmartPak Equine - Read More
TheHitchStore

2

TheHitchStore - Read More
A Cherry On Top

1

A Cherry On Top - Read More
Concordia Supply

1

Concordia Supply - Read More
DiscountFilters.com

1

DiscountFilters.com - Read More
Dungarees.net

1

Dungarees.net - Read More
LatemodelRestoration.com

1

LatemodelRestoration.com - Read More
Muir Skate

1

Muir Skate - Read More

CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Award received customer rating scores that are significantly higher than the Network average across all seven key satisfaction indicators*.

RETAILER YEARS WON RETAILER YEARS WON

*ABOUT BIZRATE® CIRCLE OF EXCELLENCE 2012

Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Out of the more than 5,200 retailers in our Network, our 2012 Bizrate Circle of Excellence winners represent the top 1.8% in customer satisfaction. Platinum level winners, the top 0.7% in 2012, not only met this criteria, but also received scores of 9.0 and above across all seven key satisfaction indicators.

* The award period for the 2012 Award was August 1, 2011 through July 31, 2012. The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support. Bizrate Insights is now a division of Connexity, Inc. For more information about our program, or to learn more about Bizrate Insights surveys, please go to Connexity.com.

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