Communication 2000 by Agency for Instructional Technology (Paperb...
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Communication 2000 : Resolving Problems and ...
The textbook, Communication 2000 : Resolving Problems and Conflicts, Text, by Agency for Instruction...
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Resolving Problems and Conflicts focuses on a strategy for resolving differences by understanding the points of view of coworkers. The ability to listen well, prevent unnecessary conflict, and negotiate fair solutions is the hallmark of an effective problem solver. Includes how to understand different perceptions, reach for fairness, use strategies for making difficult decisions, ease tensions, and understand discipline policies. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating...
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