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The Nordstrom Way To Customer Service Excellence by Robert Spector (Paperback - John Wiley & Sons In
 

The Nordstrom Way To Customer Service Ex...

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The Nordstrom Way To Customer Service Excellence by Robert Spector (Paperback - John Wiley & Sons In
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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Nuts! by Kevin Freiberg (Paperback - Reprint)
 

Nuts! by Kevin Freiberg (Paperback - Rep...

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Nuts! by Kevin Freiberg (Paperback - Reprint)
The remarkable story of the country's most successful airline and Herb Kelleher, the zany CEO who built it with integrity, guts, and nuts. "Full of original insights, upbeat stories, and concrete suggestions, "Nuts!" shows how the power of principle-centered leadership inspires people to achieve incredible results".--Stephen R. Covey.

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Yahoo! Web Analytics by Dennis R. Mortensen (Paperback - Sybex Inc)
 

Yahoo! Web Analytics by Dennis R. Morten...

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Yahoo! Web Analytics by Dennis R. Mortensen (Paperback - Sybex Inc)
In a book that includes a thirty-two-page color insert and shows readers how to use Yahoo!'s free Web-site analytics tool, the author offers step-by-step instructions on customizing tracking codes, evaluating enterprise and pay-per-click campaigns, tracking custom fields and internal search, effectively using data-visualization tools, and more. Original.

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How to Buy, Sell, & Profit on eBay by Adam Ginsberg (Paperback - Perennial)
 

How to Buy, Sell, & Profit on eBay b...

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How to Buy, Sell, & Profit on eBay by Adam Ginsberg (Paperback - Perennial)

Armed with just a computer and 1,000 pounds of excess inventory, Adam Ginsberg turned a small local billiards shop into a multi-million-dollar international business virtually overnight.By 2002 Ginsberg was eBay's number one new seller and quickly achieved the status of eBay Titanium PowerSeller.

With limitless potential, rapid business expansion, and financial independence, you too can become a "top seller" by using Ginsberg's proven model for success. Not only will he share his personal secrets garnered from years of cracking the eBay code but he'll also provide fun anecdotes that will enlighten and inspire.

So, if you're taking a current business to the next level or just getting started, entrepreneurs, small-business owners, and sellers alike must have this ultimate eBay money-making guide.

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Great Jobs for Psychology Majors by Julie Degalan (Paperback - McGraw-Hill)
 

Great Jobs for Psychology Majors by Juli...

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Great Jobs for Psychology Majors by Julie Degalan (Paperback - McGraw-Hill)

Answers your question "What can I do with a major in psychology?"

It isn't always obvious what your college major can offer to the workplace. Great Jobs for Psychology Majors helps you explore the possibilities your major creates and provides:

  • Guidance on how to present a psychology major as a workplace asset during an interview
  • A primer on how to conduct a job search
  • Ways to use your major in the real world

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Launching Your Yahoo! Business by Frank F. Fiore (Paperback - Que Pub)
 

Launching Your Yahoo! Business by Frank ...

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Launching Your Yahoo! Business by Frank F. Fiore (Paperback - Que Pub)

You've made the decision to take your business online, but where do you go from here? Launching Your Yahoo! Business helps you do everything from creating a business plan to using basic marketing strategies to promote your business to managing a Yahoo! store. It also includes tips and warnings on how to avoid common pitfalls, as well as terms and directions to web resources for additional information. This book will show you how to put the "e" in e-commerce with a successful Yahoo! store.

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How To Make Money Selling Stocks Short by William J. O'Neil (Paperback - John Wiley & Sons Inc)
 

How To Make Money Selling Stocks Short b...

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How To Make Money Selling Stocks Short by William J. O'Neil (Paperback - John Wiley & Sons Inc)
There are two sides to everything, except the stock market. In the stock market there is only one side—the right side. In certain market conditions, selling short can put you on the right side, but it takes real knowledge and market know-how as well as a lot of courage to assume a short position.

The mechanics of short selling are relatively simple, yet virtually no one, including most professionals, knows how to sell short correctly. In How to Make Money Selling Stocks Short, William J. O'Neil offers you the information needed to pursue an effective short selling strategy, and shows you—with detailed, annotated charts—how to make the moves that will ultimately take you in the right direction.

From learning how to set price limits to timing your short sales, the simple and timeless advice found within these pages will keep you focused on the task at hand and let you trade with the utmost confidence.

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The IRS Problem Solver by Daniel J. Pilla (Paperback - Regan Books)
 

The IRS Problem Solver by Daniel J. Pill...

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The IRS Problem Solver by Daniel J. Pilla (Paperback - Regan Books)

If you've answered "yes" to any of these questions, you're not alone: more than twenty-five million taxpayers are faced with the terrifying prospect of dealing with audits, assessments, or other IRS problems every year. But with all the books devoted to how to prepare your taxes, there's never been one that explains how to get yourself out of trouble easily, legally, and inexpensively -- until now. With The IRS Problem Solver, veteran tax expert Dan Pilla offers the first comprehensive guide to dealing with the most common IRS problems taxpayers confront, from face-to-face audits to fraud penalties. Pilla's book is an indispensable preventive tool for all who file their own taxes—and a necessity for anyone who's just received a notice that the wolf is at the door.

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Wal-Mart by Nelson Lichtenstein (Paperback - New Pr)
 

Wal-Mart by Nelson Lichtenstein (Paperba...

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Wal-Mart by Nelson Lichtenstein (Paperback - New Pr)
A dissection of the top-ranking American company's business operations, social effects, and role in the U.S. and world economy is based on a spring 2004 conference and includes contributions by leading historians, business analysts, sociologists, and labor leaders.

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Deals on Paperback in Business & Economics Books. Visit BizRate to find the best deals on Business & Economics Books. See which Books & Magazines stores have the Paperback that you want. Read reviews on Books & Magazines merchants and buy with confidence. Find savings on The Wal-Mart Effect by Charles Fishman (Paperback - Reprint) - The Nordstrom Way To Customer Service Excellence by Robert Spector (Paperback - John Wiley & Sons In.