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The Nordstrom Way To Customer Service Excellence by Robert Spector (Paperback - John Wiley & Sons In
 

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The Nordstrom Way To Customer Service Excellence by Robert Spector (Paperback - John Wiley & Sons In
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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Macy's by Robert M. Grippo (Hardcover - Square One Pub)
 

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International Trade by Robert C. Feenstra (Paperback - Worth Pub)
 

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International Trade by Robert C. Feenstra (Paperback - Worth Pub)

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Rich Dad Poor Dad by Robert T. Kiyosaki (Paperback - Business Plus)
 

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Rich Dad Poor Dad by Robert T. Kiyosaki (Paperback - Business Plus)
Argues that a good education and a secure job are not guarantees for financial success, and describes six guidelines for making money work for you.

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Macy's by Robert M. Grippo (Paperback - Square One Pub)
 

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Rich Dad's Guide to Investing by Robert T. Kiyosaki (Paperback - Business Plus)
 

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Rich Dad's Guide to Investing by Robert T. Kiyosaki (Paperback - Business Plus)
Describes how the wealthiest percentage of the population handles investments, and suggests ways to follow the example, including building one's own business in order to invest as a business, not an individual.

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Unlocking the Secrets of Wall Street by Robert H Parks (Paperback - Prometheus Books)
 

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Unlocking the Secrets of Wall Street by Robert H Parks (Paperback - Prometheus Books)
Parks cuts through the insider jargon to offer a clear understanding--using plain English and simple arithmetic--of how economic trends develop both globally and domestically.

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The Essential Buffett by Robert G. Hagstrom (Paperback - Reprint)
 

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The Essential Buffett by Robert G. Hagstrom (Paperback - Reprint)
Applying Buffett's principles to technology and international investing
From the bestselling author of The Warren Buffett Way and The Warren Buffett Portfolio comes The Essential Buffett: Timeless Principles for the New Economy. In this fresh take on Buffett's irrefutable investment methods, Robert Hagstrom shows readers how to apply Buffett's principles to technology and international investing using real-life case studies of successful fund managers like Legg Mason's Bill Miller.
Following the Buffett model, Hagstrom explains Buffett's four timeless principles: 1) analyze a stock as a business; 2) demand a margin of safety for each purchase; 3) manage a focus portfolio; 4) protect yourself from the speculative and emotional forces of the market. Then Hagstrom shows how Buffett's thinking can be applied in the new economy, addressing technology investing, international investing, small cap stocks, and socially responsible investing. Perhaps most valuable are Hagstrom's insights into the psychology behind Buffett's focus investing. For the first time, we are given sure-fire guidelines on how to become a winning Buffett disciple.
The Essential Buffett will include convenient sidebars featuring key Buffett ideas, enabling readers to quickly compare Buffett's fundamental tenets.

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Amazon.Com by Robert Spector (Paperback - Reprint)
 

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Amazon.Com by Robert Spector (Paperback - Reprint)

In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce."

Yet for all the media exposure, the inside story of Amazon.com has never really been told. In this revealing, unauthorized account, Robert Spector, journalist and best-selling author, gives us this up-to-date, fast-paced, behind-the-scenes story of the company's creation and rise, its tumultuous present, and its uncertain future.

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Prosperity and Violence by Robert H. Bates (Paperback - W W Norton & Co Inc)
 

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Prosperity and Violence by Robert H. Bates (Paperback - W W Norton & Co Inc)
A study of the transformation from the violent kinship of clan society to the prosperous politics of the modern state. In his experiences around the globe—among the miners of Kitwe, Zambia, the guerrilla fighters in Sudan, and the diplomats in Bogota—Robert Bates has studied firsthand the processes of modern political and economic development. In this concise volume, he shows us how, as a culture moves from dispersed agrarian clans to the dense modern metropolis, the nature of its capital evolves, from resources of kinship and family to more material investments. But this tenuous transition can only thrive within the favorable conditions ensured by the institutions of a peaceful modern state. Inspired by his work among diverse cultures, Bates looks back over the history of human civilization and illuminates how the often-violent clash within agrarian clans has developed into the coercive systems of institutions that compose Western statehood. Ultimately, Bates hopes to apply this understanding to building states that use power effectively, and that harness ethnic diversity not for violence and political power but for greater prosperity. 3 maps.

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Supercapitalism by Robert B. Reich (Paperback - Reprint)
 

Supercapitalism by Robert B. Reich (Pape...

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Driving Growth Through Innovation by Robert B. Tucker (Paperback - Berrett-Koehler Pub)
 

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Driving Growth Through Innovation by Robert B. Tucker (Paperback - Berrett-Koehler Pub)

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The No Asshole Rule by Robert I. Sutton (Hardcover - Business Plus)
 

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The No Asshole Rule by Robert I. Sutton (Hardcover - Business Plus)
A hard-hitting business handbook is designed to help managers prevent and cure a negative work environment, explaining how to restore civility to the workplace by weeding out problem employees in order to increase profit and productivity and presenting a series of helpful strategies, practical suggestions, and real-life case studies.

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The Balanced Scorecard by Robert S. Kaplan (Hardcover - Harvard Business School Pr)
 

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The Balanced Scorecard by Robert S. Kaplan (Hardcover - Harvard Business School Pr)
Here is the book - by the recognized architects of the Balanced Scorecard - that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals. Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories - financial performance, customer knowledge, internal business processes, and learning and growth - to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard. The Balanced Scorecard provides the management system for companies to invest in the long term - in customers, in employees, in new product development, and in systems - rather than managing the bottom line to pump up short-term earnings. It will change the way you measure and manage your business.

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Busting Loose from the Money Game by Robert Scheinfeld (Hardcover - John Wiley & Sons Inc)
 

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The Cost of Capitalism by Robert Barbera (Hardcover - McGraw-Hill)
 

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Marketing to Moviegoers by ROBERT MARICH (Paperback - Southern Illinois Univ Pr)
 

Marketing to Moviegoers by ROBERT MARICH...

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Marketing to Moviegoers by ROBERT MARICH (Paperback - Southern Illinois Univ Pr)

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Relational Presentation by Robert Lane (Paperback - Aspire Communications)
 

Relational Presentation by Robert Lane (...

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Customer Service Skills for Success by Robert W. Lucas (Paperback - Career Education)
 

Customer Service Skills for Success by R...

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Customer Service Skills for Success by Robert W. Lucas (Paperback - Career Education)

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Using Microsoft Sharepoint Portal Server by Robert Ferguson (Paperback - Special)
 

Using Microsoft Sharepoint Portal Server...

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Using Microsoft Sharepoint Portal Server by Robert Ferguson (Paperback - Special)

Special Edition Using Microsoft SharePoint Portal Server is a must-have reference on collaboration using Microsoft's document and collaboration server. The book helps advanced users and administrators understand collaboration, SPS's architecture, using SPS, and finally how to administer the server in their business setting. Topics covered include: defining collaboration, what SPS can do for you, planning back-end infrastructure, planning for SPS security, and daily administration.

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