The Big Book of Customer Service Training Games by Peggy Carlaw (...
-
0 reviews - $15.48 - $15.48
- (average price for this product: $15.48)
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service tra... read more
- see more products like this
The Big Book of Customer Service Training Games ...
Author : Condition : New , Publisher : Year : Pages : EAN : ISBN : 0070779740Binding :
- product
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
