The Nordstrom Way by Robert Spector (Paperback - Reprint)
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- Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has... read more
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The textbook, Nordstrom Way, by Robert Spector and Patrick D. McCarthy, available in Print On Demand...
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Customer Relations Business & Economics - The business community has long known that there were ...
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Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that...
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