The Nordstrom Way To Customer Service Excellence by Robert Specto...
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- First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstro... read more
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The Nordstrom Way to Customer Service Excellence: ...
Author : ,Robert Spector Publisher : Wiley Year : 2005 Binding : Paperback Pages : 288 Edition : 1 E...
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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make custom...
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