I've never had good luck with coffee makers & I work them hard. I finally decided to spend the cash for a decent machine. Looked at many brands & styles but kept coming back to the Krups. I just liked the style & features. My parents have one & the thermal carafe which has glass inside broke. Krups sent them a replacement carafe no questions asked which shows me Krups stands behind their product. In over a year they've never had any problems with their unit. I've only had mine for 4 days but have worked it hard to check its performance. Fast, quite, & the thermal carafe keeps coffee warm well over an hour later & doesn't make the coffee taste stronger. User friendly & has many nice features. Clear & easy instructions. My personal opinion I like the paper filters vs. the metal. The unit was designed with paper filters in mind. The metal filter works but makes the coffee stronger so cut down on the amount of coffee used. I'm very happy with the coffee maker & have no complaints. (
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