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BIZRATE.COM RECOGNIZES THE 'BEST OF THE BEST' E-TAILERS WITH "CIRCLE OF EXCELLENCE" PLATINUM AWARDS FOR 2004-- Leading Shopping Search Site Recognizes The Very Best Performing E-tailers In Time For Holiday Shopping -- Los Angeles, October 6, 2004 - In an effort to help steer consumers towards top performing online stores this Holiday season, BizRate.com today announced its fifth annual Circle of Excellence winners. The award recognizes the very best merchants in customer satisfaction, as judged by previous online buyers of those merchants. This year, 41 online retailers won the Circle of Excellence Platinum award. Online stores are awarded Circle of Excellence Platinum awards based on above average performance on seven key satisfaction metrics including:
To qualify for the award, retailers had to be a BizRate Customer Certified Merchant and represent the top five percent of completed surveys, in terms of volume, from September 1, 2003 to August 31, 2004. Online buyers complete the surveys at the point of sale and after delivery of goods in order to accurately measure the in-store shopping experience and to monitor the store's post-transaction fulfillment performance. Demonstrating year round consistency in providing superior customer satisfaction, a handful of e-tailers are consecutive winners for five and four years. Five-time winners include Campmor.com, Crutchfield and Tower Hobbies, and four-time winners include Carrot Ink, CircuitCity.com, Lenox, QVC Inc., and Scentiments.com BizRate.com "Circle of Excellence" Platinum award recipients, listed alphabetically and with categories, are:
"Online spending will keep growing as long as online retailers stay committed to providing the best customer service," said Chuck Davis, president and CEO of BizRate.com. "We are particularly proud of Platinum Award winning merchants because, day-in and day-out, these merchants make it a priority to make every purchaser feel special. In return, they will reap the rewards this Holiday season and beyond." Circle of Excellence Methodology In order to win a "Circle of Excellence" Platinum award, BizRate.com e-tailers demonstrated outstanding performance from September 1, 2003 to August 31, 2004, and achieved a performance rating above the industry average on all seven aforementioned service metrics. For robust statistical significance, satisfaction ratings are based on retailers being a BizRate.com Certified Merchant and representing the top five percent of completed surveys in terms of volume from September 1, 2003 to August 31, 2004. BizRate.com's shopping search engine already features more than 3,000 quality, customer-rated online merchants. Customer Certified merchants allow themselves to be surveyed at the point of purchase by consumers regarding their online shopping experience throughout the year. In addition, BizRate.com surveys customers a second time after a purchase has been delivered to better quantify such items as on-time delivery, interaction with customer support and a customer's intent to return to the merchant in the future. BizRate.com's Point-of-Sale monitoring system is free of charge to merchants. Ratings are unbiased buyer feedback to ensure the independence of all ratings. About BizRate.com Founded in 1996, BizRate.com is one of the largest, fastest and most accurate shopping search engines on the Web. With an index of over 25 million product offers from more than 48,000 stores, BizRate.com uses ShopRankTM, a proprietary shopping search algorithm, to produce the industry's most relevant search results by weighing price, popularity and availability of products, against the reputations of merchants that sell them. At the heart of ShopRankTM are BizRate.com's signature merchant and product ratings, collected from more than one million online buyers each month, making them the most reliable ratings on the Web. Every week, the BizRate.com shopping search engine prepares millions of shoppers to make smarter, more confident purchases and sends them directly to the checkout page of thousands of online merchants. Press Contact: Helen Malani |
