"Invincible Incompetence"
by gesopinion, Sep 12 '07
9/5/07
Purchased a Samsung upconverting DVD/VCR in late Nov 2006. As the above date of this commentary, Samsung has had my unit almost longer than I have. Worst product I have ever owned. Worst customer service organization at Samsung I've ever had to deal with! Seems more like "invincible incompetence!"
Unit did not work right out of the box. So much for Samsung's QC and testing of units prior to shipping them! The VCR part ate the first two tapes we tried to play. I called Samsung and they had me send it back to them for repair, to an outfit called CVE (which "handles" Samsung's warrenty repairs. BEWARE!!!
My unit stayed weeks in their facility for "attempted" repair. CVE FINALLY shipped it back. Only one problem, STILL DID NOT WORK!!! Again, for the second time, no one at Samsung/CVE seemed to have bothered to test the unit to see if it worked after "repairing". Again, so much for Samsung QC & customer care!
Samsung
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