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Frequently Asked Questions
Most Popular Questions
– How does InstaBuy on Bizrate work?
When you set up a Bizrate account, and find something you wish to buy from a participating retailer on bizrate.com, we'll do the heavy lifting of the check-out process for you. We'll contact the retailer to get the necessary details (like shopping costs, etc.) so that you can see your cart total before proceeding. When you press "Confirm Order" we'll send your encrypted information to the retailer for processing requiring no extra steps or work from you. Think of us as your personal shopping assistant—tell us what you want to buy, and from where, and we'll do the rest. Bizrate doesn't hold the inventory: Your order will be processed, fulfilled, and shipped by the retailer. Learn More
+ Why should I create an account?
If you've ever bought an app from the App Store, you know how wonderfully streamlined it is to shop using only your email and password. The concept of InstaBuy on Bizrate is the same: You can use your email address and password to make purchases, but from hundreds of participating online retailers.
The set-up is simple and always FREE: The first time you use InstaBuy on Bizrate to make a purchase, we'll securely save your information. The next time you're ready to buy, you can finish the transaction merely by entering your password and confirming your order.
+ How is InstaBuy on Bizrate checkout different from other online wallets?
InstaBuy on Bizrate is a two-click checkout service rather than a wallet. The number of retailers we support grows daily. In addition, we've created the service with the mobile experience in mind because we understand that the desire to buy something often comes when you're not at home in front of your computer with your keyboard and credit card in hand: Now, you can easily make purchases at the mall, in line for a coffee, or at home on your couch.
+Which retailers can I buy from?
Not all of the retailers on Bizrate accept our two-click solution, though the number of those who do grows daily: When you see the InstaBuy button, you can check-out in two clicks upon setting up an account.
+ Can I purchase more than one item at a time?
During this initial beta test, you will be limited to one item (and a quantity of one) per purchase. We will soon be able to enable you to purchase multiple products (even if the products are sold from different stores!) in the same checkout.
+ Which websites can I use InstaBuy on?
Currently, you can use our two-click solution on our bizrate.com website. We'll soon be providing support on our mobile site, browser app extensions, and other sister sites.
Ordering & Shipping
+ Can I see my order history?
We do not currently support this feature, but it's on our short list of functionality we're working to develop. If you would like to see this feature implemented sooner rather than later, let us know at instabuy-help@bizrate.com.
+ Who charges my credit card?
Bizrate does not charge your credit card, or ship you the actual item: Our role is to place the order with the retailer on your behalf. Your credit card statement will reflect the retailer associated with your purchase.
+ Are there any additional fees?
No. It is absolutely free.
+ How do I know the purchase went through?
We will send you an email confirming that your order has been placed. You should also receive an email from the retailer confirming your purchase. Don't worry, you'll only be charged once, by the retailer; we only send you an email for your reference.
+ I tried to buy something, it's been several hours and I still haven't received a confirmation email.
If you haven't received an email from the retailer within a reasonable amount of time then we encountered some complications when placing your order. If this is the case, you should have received an email from us informing you why we could not place the order. If you didn't receive this email, please contact us immediately at instabuy-support@bizrate.com so we can figure out what went wrong.
We also recommend checking your credit card statement to ensure that there haven't been any inconsistent charges.
+ How do I enter a promo code or retail coupon for this purchase?
Currently, you can't add coupons provided by other websites. But we are working on functionality where we'll automatically search for and apply any relevant coupon codes during your checkout process. The good news is that if we detect a coupon code provided by the retailers site, we will automatically add it to your order (if applicable).
+ Can I change my billing or shipping information?
Once the order is placed, you will have to contact the retailer to make any changes to your order. However, if you're a returning user to InstaBuy for Bizrate, you'll be able to modify your billing and shipping information before you place an order.
+ How is shipping calculated?
We use real-time data from retailers to display accurate shipping info. If, for some reason, there's a discrepancy between our data and reality, we will alert you and ask for sign off on the higher price before we place the order.
Tracking & Returns
+ How do I change, cancel, track or return an order?
Since the retailer handles the actual order, any changes, cancellations, or returns must be handled through the retailer directly. All transactions are subject to their policies.
+ How do I contact the retailer?
Within your confirmation email, we provide you with links to the store's order tracking page, return policy, and store contact us page. We also recommend referring to the order confirmation email that was sent directly from the retailer. Most online stores will include a "contact us" link or provide a direct phone number for further assistance.
Account Basics
+ How do I sign into my account?
In our first release, we do not have a separate place for you to update your account. We will be working on this feature in the very near future and will update you when we allow you to do so.
+ What do I do if I forgot my password?
Click the "Forgot your password?" link on the sign-in page and follow the instructions prior to making another purchase.
+ I didn't get an email confirmation for my account. What do I do?
You should receive an email confirmation that your account has been created. If you believe you have created an account and have not received a confirmation, click "forgot password" prior to making a purchase on the sign-in page.
If you cannot login, then your account has not been created.
+ How can I close my account?
We're sorry to hear that you want to close your account. You can email us at instabuy-help@bizrate.com and we will close your account for you.
+ I saved my credit card last time: Why do I need to enter my credit card again?
If you reset your password, we wiped your credit card information from your account for security reasons. If you're having trouble resetting your password, we apologize for the inconvenience; please e-mail us at instabuy-help@bizrate.com.
+Can I use InstaBuy outside the United States?
Currently, InstaBuy on Bizrate is only available in the United States, as most of the retailers we support do not ship internationally.
Security
+ What personal information is stored?
We store email, shipping address, credit card information, and retailer login info (if required) in the cloud. Will will not share (or sell) any of this info with anyone other than the retailer of record.
+ Is my card safe?
We will encrypt your credit card information via CyberSource and store it in a PCI-compliant environment—it is always encrypted before it's transmitted from the cloud to the retailer.
Promotions
+ I still haven't received my $10 gift card.
You will receive your $10 Visa® Gift Card 30 days after your purchase, to verify that the order wasn't canceled or returned. We'll notify you by email after 30 days to let you know your gift card is in the mail.
+ Do I get a $10 gift card every time I buy?
Our $10 promotional gift card is only for new users at the time of their first purchase.
Contact Us
– Send an email
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Choose a subject line below to help us route your email to the right department. We'll do our best to respond by email within one
business day. -
If you have questions about a specific order, please include as many details as you can, such as the order number and merchant name.
+Call Us
Call toll-free from inside the US at: 1-877-588-8232. We're available Monday through Friday from 9AM to 6PM Pacific Time.
