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Zappos.com Customer Reviews

Store Details

Store Ratings* Summary


Zappos.com
Customer Certified
Over 250,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.4
Would Shop Here Again: 9.4
On Time Delivery: 9.7
Customer Support: 9.5

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Zappos.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Grandma_of_2
02-12-2012
The order was sent very quickly, I was impressed. I had never ordered from Zappo's prior to this order, however my Mother swears by your company, so when my grandson wanted to order Heely's, your company had one of the best deals. So I thought I...
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 7 Customer Support
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Bobbie
02-12-2012
My order was to be received in 4-5 days. It is supposed to be delivered tomorrow (9 days). At least I received a tracking number which made it easy to check on the status. I hope it is actually delivered tomorrow!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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RensFunHog
02-12-2012
A great way to shop for shoes.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-12-2012
Zappos is the best in the business
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Dory
02-12-2012
Glad I gave it a chance. The shoes are very comfortable. The reviews were accurate as well as the specs.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
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hockiepot
02-12-2012
Very pleased with my boots.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Lari
02-12-2012
Zappos is truly my favorite site to shop and I'm always letting my friends and family know. The shoes I recently purchased from Zappos were about $30 less than Nordstroms and I'm so excited to save money and still have the great quality. Thank you...
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
02-12-2012
I am returning my shoes because they did not fit well. My feet are two different sizes and I have a problem with most shoes fitting well.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
happy shopper
02-12-2012
I've used Zappos many times and I'm always happy with my purchases and customer service if I need to return.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
J D .
02-12-2012
GREAT PLACE TO SHOP

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