Zappos.com Reviews and Store Ratings | Bizrate
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Zappos.com Reviews

05/23/2013
Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Circle of Excellence - Zappos.com

2012 Platinum

Circle of Excellence

10 years

Zappos.com Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.6 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 96% 96%

Neutral

 2% 1%

Negative

 2% 3%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

9.1 out of 10

Design of Site:

9.1 out of 10

Satisfaction With Checkout:

9.5 out of 10

Product Selection:

9.1 out of 10

Clarity of Product Information:

9.3 out of 10

Charges Stated Clearly:

9.6 out of 10

Price Relative To Other
Online Retailers:

8.5 out of 10

Shipping Charges:

9.6 out of 10

Variety of Shipping Options:

9.3 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.7 out of 10

Order Tracking:

9.7 out of 10

Product Met Expectations:

9.0 out of 10

Customer Support:

9.5 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.5 out of 10

Recent Reviews for Zappos.com

Showing 1 - 10 of 13254
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "quite a bit" satisfied with the purchase experience at Zappos.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    Great prices, great selection, free shipping.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    I've always enjoyed buying through Zappo's. I have enjoyed even more the occasions when I interacted via telephone with your staff who are pleasant, attentive, well prepare3d and consistently with great sense of humor!
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at Zappos.com.
  • Ratings for the site & Shopping Experience
    May 13, 2013
    This review is "quite a bit" satisfied with the purchase experience at Zappos.com.
    Ratings After Purchase Has Been Made
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at Zappos.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at Zappos.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at Zappos.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    This review is "highly" satisfied with the purchase experience at Zappos.com.
  • Ratings for the site & Shopping Experience
    May 23, 2013
    I like the variety of your product and surfing your web site is very easy. The selection and the 3D magnifying details are excellent where you can actually see the crafstmenship of the product. My wife introduced me to your ... Read full review »
  • Ratings for the site & Shopping Experience
    May 23, 2013
    two times in a row my credits did not show up after they were supposed to be credited. I h ad to get a customer service agent to make it available to me. that makes me suspicious....
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