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2nd Story Software, Makers of TaxACT Reviews

Most Current Certification:

05/16/2013

2nd Story, a privately held development and marketing company that was founded in 1998, specializes in tax preparation software and Web-based services. Our flagship product, TaxACT, provides its users the highest degree of accuracy and completeness and is designed by in-house programmers, CPAs (Certified Public Accountants), and tax accountants.

Overall Satisfaction:

8.9 out of 10

Would Shop Here Again:

9.0 out of 10

Likelihood To Recommend:

9.0 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	93%	92%
Neutral	3%	5%
Negative	3%	3%

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.4 out of 10

Design of Site:

8.5 out of 10

Satisfaction With Checkout:

8.9 out of 10

Product Selection:

8.7 out of 10

Clarity of Product Information:

8.6 out of 10

Charges Stated Clearly:

9.1 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

8.8 out of 10

Variety of Shipping Options:

8.9 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.3 out of 10

Order Tracking:

9.2 out of 10

Product Met Expectations:

9.1 out of 10

Customer Support:

8.5 out of 10

Product Availability:

9.3 out of 10

Returns Process:

8.4 out of 10

Store Ratings and Reviews Store Overview Store Detailed Ratings

2nd Story Software, Makers of TaxACT Reviews

2nd Story Software, Makers of TaxACT Store Rating Ratings are for the past 90 days only.