Microsoft Zune 80 GB Multimedia Player - Black

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I got the 80gb Zune as a successor for my 30gb Zune which I was quite happy with. My first impressions of the 80gb were very good. It looked great and everything about it was perfect - or so I thought. After 3 months the glass covering the screen cracked. I wasn't even using the device when it happened, it just cracked. Since the Zune comes with a 1 year warranty, I tried calling customer support. The person I spoke with told me there was nothing he could do and that Microsoft does not service the front glass and that cosmetic damage is not covered by the warranty. I continued using the Zune until recently when, upon turning the Zune on, I was greeted with 'Screen 5 - Contact Support'. So that's exactly what I did. I called support and they told me that I could send the device in for repairs. They sent me a box and shipping label to send the Zune to their facility. However after two weeks of waiting, when I got my Zune back, there was a letter in the box with the Zune saying that because of the cracked glass they did not attempt to fix the 'Screen 5' error. I tried calling support again and once again they said there was nothing I could do. It did not matter two them that the cracked glass and the 'contact support' error were two completely separate incidents. After a while the person I was talking with stopped pay attention to me completely and said that I should find an third party repair shop because the warranty on the Zune was void because of the crack in the glass. I could not believe that I payed $250 for a product that didn't even last 1 year. I would not advise anyone else to get this product because there is an almost sure chance that they will be left stranded like me.

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Microsoft stepped up its Zune and its eye-catching software, making the second-generation device a serious iPod competitor....

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The new 8GB Zune Red is a sexy little MP3 player - certainly better than many competitive players on the market.....

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Music and entertainment, your way. That's what the Zune 80 GB Digital Media Player is designed to deliver. The Zune easily connects you with your music, videos, and pictures wherever and whenever......

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Wireless synching, good sound quality, and a nice touch control finally make Microsoft's affordable player a good choice. Indeed, for some users the wireless synching will make the 80GB Zune a better bet than the iPod classic....

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The first-generation Zune media player that Microsoft released last year was a so-so product with a few nice touches. So the question with the new, second-generation Zune is whether Microsoft is ready to surpass its competition, most notably Apple and its...

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Wi-Fi and video support may be overkill for a device this size, but the 8GB Zune remains an interesting flash player option....

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Marketed as the "iPod Killer," the original Zune was anything but. However, the second generation Zune does stand a small chance competing with the industry leader, iPod. However, we still feel that Microsoft still has some ways to go....

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The Microsoft Zune is a great concept that never really lived up to its promises. The second generation has fixed some of the old problems, like offering podcast support, wireless syncing with home computers and better PC software. However, in spite of th...

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The first flash-based Zune is a good-looking, easy-to-navigate device that can be synced with your PC wirelessly, but its small screen and jumpy interface make it second fiddle to Apple's iPod nano....