Staples Customer Reviews

Store Details

Store Ratings* Summary


Staples
Customer Certified
Over 1,000,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 9.1
On Time Delivery: 9.2
Customer Support: 8.8

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Staples


Overall Rating 10 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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greeneyees
01-01-2010
I was not only happy but surprised with the availabity of the product and how fast it was delivered!
Overall Rating 2 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 2 Customer Support
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Staples fool
01-01-2010
Asked Staples by E-Mail for specific item to purchase. Stapes shipped wrong item.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Cho Chuts
01-01-2010
Very professional transaction.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 10 Customer Support
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tweetcee
01-01-2010
all the colors were out of stock, stores should stock up on items especially around the holidays.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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sbpceap
01-01-2010
Staples is a reliable company; I feel comfortable purchasing from them. Their return policy has deteriorated over the past two years, however, so one must exercise caution.
Overall Rating 2 Overall Rating
Would Shop Here Again 2 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
01-01-2010
Even though a Staples phone customer service representative found the item and told me I was getting a price match to $109.37 plus the 7% tax, that was not what was done.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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lainie
01-01-2010
Staples has always provided me with great service. They always have what I want at a price that I can afford. I receive the products on time; Staples is the only place I would shop for office products.
Overall Rating 10 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Pal
01-01-2010
I called the store for availability and it was not in the store but sales rep told me I could get this online. The merchandise was delivered to me within 26 hours.
Overall Rating 6 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
01-01-2010
The folks at the store were very unorganized. It took an inordinate amount of time for them to know they had my order and to find the paper work so I could check out. Also, both reems of paper had their wrapping torn and/or opened.
Overall Rating 2 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
01-01-2010
MY shipment was delyed due to holidays and I had to go purchase items @ wal-Mart because they were not being delivered unti