AppliancePartsPros.com Review at BizRate

AppliancePartsPros.com Information

05/20/2013
Circle of Excellence - AppliancePartsPros.com

2012 Platinum

Circle of Excellence

6 years

Full Review from Verified Buyer

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Bsouthw

Jan 8, 2013 @ 5:19AM

Overall Satisfaction:

9 out of 10

Would Shop Here Again:

9 out of 10

Likelihood To Recommend:

9 out of 10

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

RATINGS AFTER PURCHASE HAS BEEN MADE

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Jan 02, 2013

This review is "quite a bit" satisfied with the purchase experience at AppliancePartsPros.com.

RATINGS AFTER PURCHASE HAS BEEN MADE

Jan 08, 2013

The part I oreded was for a different model number washing machine, Both washers had the same part number for for the replacement outer tub, but the model number I used showed a part (agitator shaft,bearings and seal) that when I crossed referenced my model number it said it was not compatiable. Further more nether model number showed these part in the brake down in the parts schmatic. The only way I found this part is by looking at a help film clip prior to the repair. The part worked fine and it was a direct replacement even though you literature said it was not.

From AppliancePartsPros.com

After reviewing your comment, I just wanted to let you know that our call center is open 24/7. When problems come up on our website, give us a call and we can assist you. If it isn't assistance that you need, letting us know about certain problems will help us get them resolved in the future! I am very pleased that you part you located did help to resolve the appliance problem. I really appreciate your patience in this order and process, and would love to be able to make it easier in the future. In addition to our representatives answering your call, we also have a chat line to assist you at any time. If you have any further questions or concerns, please give us a call at 877-477- 7278. Thank you for shopping with AppliancePartsPros.com.

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