ThinkGeek.com Review at BizRate

ThinkGeek.com Information

05/19/2013
Circle of Excellence - ThinkGeek.com

2012 Winner

Circle of Excellence

4 years

Full Review from Verified Buyer

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Cairenn

Dec 24, 2012 @ 10:10PM

Overall Satisfaction:

7 out of 10

Would Shop Here Again:

8 out of 10

Likelihood To Recommend:

9 out of 10

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

RATINGS AFTER PURCHASE HAS BEEN MADE

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Nov 26, 2012

This review is "highly" satisfied with the purchase experience at ThinkGeek.com.

RATINGS AFTER PURCHASE HAS BEEN MADE

Dec 24, 2012

The shipping was a bit ridiculous. You guys shipped it to NYC via UPS, where the driver then walked (drove) right past the building to which is was being delivered, to go to the post office to send it via the postal service. Huh? How the heck does that make any sense? If it had been sent via the post office right from your warehouse, that would make sense. But to send it all the way to NYC via UPS and then have them put it in the mail there?Because of that, it was 3 days late, and I wasn't able to bring it home with me when I was down there, but had to have it sent to me by a friend ...Normally I love you guys, I've bought from you before and likely will again, I'm just really confused by the manner in which it was shipped.

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