ACLens.com Information

09/20/2014
Circle of Excellence - ACLens.com

2012 Winner

Circle of Excellence

6 years

Full Review from Verified Buyer

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Sep 2, 2014 @ 5:03AM

Overall Satisfaction:

7 out of 10

Would Shop Here Again:

10 out of 10

Likelihood To Recommend:

10 out of 10

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

Aug 25, 2014

Said free shipping when checking out, but added shipping charge of $6.95?!

Sep 02, 2014

2 days after I received my order the glasses fell apart. The right folding arm fell off and the right nose guard. I cannot get the arm screw to tighten enough and the arm is loose.

From ACLens.com

Dear AC Lens Shopper, It sounds like you received a defective product. We apologize for the inconvenience that must have caused you. We invite you to contact our Customer Service Department at 1-888-248-5367. Customer Service Hours (EST): Monday-Friday 8am-11pm, Saturday 9am- 9pm, Sunday 12pm-7pm. A representative will be happy to set up a return for an exchange or a refund (your choice). We'd like to thank you in advance for giving us the opportunity to correct this issue. Best regards, AC Lens

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