Ministry Ideaz Information

From Ministry Ideaz

Dear Lisa: I'm sorry about the problem you had with your order. That's definitely what we don't want our customer to experience. I would like to help you. I checked and we shipped the missing District Convention notebooks to you on November 13th. We also sent a shipping confirmation for this to your email: {EDITED} . I may have been block by a spam blocker. We shipped this to: {EDITED} Since you are in New Zealand, it does take awhile to get there. Please let me know your telephone number and a convenient time I can call you so that we can give you more details in person. The usual shipping time is 2 to 3 weeks, as mentioned when you placed the order. However it can take up to one month or longer during this seasonal mail rush. We're really sorry about that. I would be really anxious too if I were you. I know that it must seem to be taking forever, but please be patient for about 1 more week. Your order will certainly arrive before then. Please let me know as soon as you get it. I am anxious to hear. Also, I have forwarded your feedback to our concern department for consideration. Each feedback they receive is investigated and the appropriate action is taken. We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experience. Your patronage is greatly appreciated. We were unable to provide you with this level of service for your very important order, and for this, I am truly sorry. I hope you'll give us another chance in the future. Thank you for your inquiry.