ULTA.com Review at BizRate

ULTA.com Information

05/18/2013
ULTA.com offers you over 12,000 products from more than 420 brands. Live customer service. Beauty Q&A and Magazine Store locator. Freebies Club. Steals & Deals.

Full Review from Verified Buyer

Back to all ULTA.com reviews

Pat

Nov 28, 2012 @ 9:39AM

Overall Satisfaction:

8 out of 10

Would Shop Here Again:

7 out of 10

Likelihood To Recommend:

7 out of 10

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

RATINGS AFTER PURCHASE HAS BEEN MADE

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Nov 11, 2012

Did not get $10 off when I used a coupon code and then qualified for free shipping by purchasing large amount even though I put in the code and it was my only coupon. Excellent customer service when I called to make sure my order had not gone through online yesterday. Person friendly and quick!

RATINGS AFTER PURCHASE HAS BEEN MADE

Nov 28, 2012

When I left an email for customer questioning why on a large order I did NOT get the money off as well as free shipping I never received a reply. I feel nearly everyone offers free shipping, and that makes your coupons invalid then in most cases since you disallowed both. Never received a reply. I could just place multiple orders but wastes everyone's time and resources.

Are you the retailer?

If you are the store being reviewed, you may respond to the customer's comments

Respond to the customer
Show
Hide
Hide