Soccer Savings.com Information

04/17/2015

Full Review from Verified Buyer

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Aug 6, 2014 @ 9:25PM

Overall Satisfaction:

2 out of 10

Would Shop Here Again:

6 out of 10

Likelihood To Recommend:

2 out of 10

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Aug 06, 2014

I placed an order on Saturday, July 26th and choose the Guaranteed ground (5 days or less)option for additional money. This was to ensure the arrival of the uniform before the 1st game. Not counting the weekend, the order should have arrived Friday, Aug. 1st. I called on Monday, Aug 4th and was told it was being picked in the warehouse. I called on Tuesday, Aug. 5th and was told the order was in production. I called on Wed. Aug. 6th and was told the order was in production. There had been a problem with some orders for some reason. This is terrible customer service. Why was I not notified? The 1st game is Fri. Aug 8 and unless it is done and overnight shipped, we will not have this uniform for the game. There is really no reason that it should not be done on Thursday and overnighted. I want to know how the company will rectify the problem! I expect the uniform to be here by game time on Friday, Aug. 8.

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