| 05/17/2013 |
Online Shopper
Dec 11, 2012 @ 11:34AM
Overall Satisfaction:
6 out of 10
Would Shop Here Again:
9 out of 10
Likelihood To Recommend:
9 out of 10
Ease of Finding What
You Are Looking For
Design of Site
Satisfaction With Checkout
Product Selection
Clarity of Product Information
Charges Stated Clearly
Price Relative To Other
Online Retailers
Shipping Charges
Variety of Shipping Options
On Time Delivery
Order Tracking
Product Met Expectations
Customer Support
Product Availability
Returns Process
Nov 29, 2012
TOTAL SHIPPING AMOUNT WAS NOT SHOWN--ONLY PRICE OF PRODUCT ITSELF. EXPEDITED 2ND DAY SHIPPING SELECTED. ASSUME A SECOND CHARGE WILL BE APPLIED TO MY PAYMENT CARD FOR THE SHIPPING CHARGES. EXPLANATION OF SHIPPING FEES EXPLAINED ADDITIONAL SHIPPING CHARGE, BUT TOTAL PURCHASE AMOUNT--PRODUCT & SHIPPING WOULD BE HELPFUL, ESP. TO SHOPPER LESS SAVVY THAN I. I RATE THIS ONLINE SHOPPING EXPERIENCE A 7 OUT OF 10 COMPARED TO GOLD STANDARD OF AMAZON.COM.
Dec 11, 2012
Please share this info with Improvements. I am very happy with the quality, function, convenience and appearance of the product. I remain somewhat baffled by the shipping, but I guess I shouldn't complain, because apparently the shipping was free (I expected to pay something). As I visit my mother in the nursing home on weekends, and wanted to build this for her, I had expected the package would arrive at least on Saturday, Dec 1. I had ordered the package Thursday morning, November 29. However, although the package arrived in the destination city (Charlottesville, Va.) at 11:15 p.m. Friday November 30, yet it sat in the warehouse over the weekend and was only delivered on Monday, December 3. This meant of course that I was not able to build the improvement until this past weekend of Dec 8-9, so I lost a week. I had expected at the time the package would be delivered on Saturday (and I would have paid for it too), but I SUPPOSE that Improvements is correct in the shipping, 2 Biz days.
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