Onlinecarstereo.com Information

09/30/2014
Online Car Stereo provides quality car audio components and accessories.

Full Review from Verified Buyer

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Overall Satisfaction:

5 out of 10

Would Shop Here Again:

7 out of 10

Likelihood To Recommend:

1 out of 10

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
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Shipping Charges

Variety of Shipping Options

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

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Returns Process

Aug 22, 2014

I have made several purchases over the last 4 years and my last purchase a month ago I received an email stating that my billing and shipping address had to be the same. All of my other transactions you had shipped to my office so I called customer service and I have never been treated so poorly, when I expressed my dissatisfaction your CS rep, he told me,"you can go f*** your mother", he then cancelled my order. I went back online re-ordered and made my shipping and billing address the same. I don't fault your entire organization for one bad apple,however I am curious as to how seriously you will take this complaint. The cancelled order# 58D0566A40D4 email sent 7/14/14 11:19 am this should be enough information to track down this vulgar employee. Other than this employee all other transactions have been excellent.

From Onlinecarstereo.com

We would like to sincerely apologize for this unfortunate incident. The misconduct of the said employee is unacceptable to us and appropriate disciplinary action has been undertaken. You have been a valued customer to us and we hope to continue to provide you with quality products and services. Please don't hesitate to contact us should you have any more concerns.

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