Musician's Friend Review at BizRate

Musician's Friend Information

06/16/2013
Musician's Friend offers a very wide range of musical instruments, equipment and accessories for the modern musician, from keyboards and drums, to bass guitars and microphones.
Circle of Excellence - Musician's Friend

2012 Winner

Circle of Excellence

7 years

Full Review from Verified Buyer

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Jim

Jan 3, 2013 @ 11:43AM

Overall Satisfaction:

8 out of 10

Would Shop Here Again:

8 out of 10

Likelihood To Recommend:

8 out of 10

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

RATINGS AFTER PURCHASE HAS BEEN MADE

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Dec 05, 2012

Musician's Friend earned an Overall Satisfaction rating of 10 out of 10 from this customer.

RATINGS AFTER PURCHASE HAS BEEN MADE

Jan 03, 2013

Ordered several items, a guitar being the 'main' item. This was a Christmas present and when initially ordered, was supposed to arrive on time. Then the delivery date was pushed back until after Christmas. I had to cancel the item and order from a competitor.

From Musician's Friend

Dear Customer, Thank you for your feedback. We apologize for the poor experience you had with our company. We have sent you a personalized email in response to this comment. We appreciate your business!

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