Full Review for Homeclick

Online Shopper
Dec 30, 2008

Would shop here again: 1.0 Would shop here again
Overall rating: 1.0 Overall rating
Ease of finding what you are looking for: 8.0 Ease of finding what you are looking for
Selection of products: 8.0 Selection of products
Clarity of product information: 5.0 Clarity of product information
Prices relative to other online merchants: 10.0 Prices relative to other online merchants
Overall look and design of site: 8.0 Overall look and design of site
Shipping charges: 10.0 Shipping charges

Variety of shipping options: 10.0 Variety of shipping options
Charges stated clearly before order submission: 10.0 Charges stated clearly before order submission
Availability of product you wanted: 1.0 Availability of product you wanted
Order tracking: 1.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 1.0 Product met expectations
Customer support: 1.0 Customer support

I place two orders. One was received without a problem. The order had a damaged item that I have been trying to return for over a month without success. Another item had the ship date changed to unknown, I canceled the item and after two weeks am still waiting for a confirmation. I have e-mailed and called about these problems many times without any resolution. The last time the customer service rep with rude.

Did you find this review helpful?

0 out of 0 people found this review helpful.

Would you like to respond?

If you are the store being reviewed, you may respond to the customer's comments.

Respond to the customer