LensDiscounters.com Information

Circle of Excellence - LensDiscounters.com

2014 Platinum

Circle of Excellence

4 years

Full Review from Verified Buyer

Back to all LensDiscounters.com reviews

Jun 29, 2014 @ 10:45AM

Overall Satisfaction:

6 out of 10

Would Shop Here Again:

7 out of 10

Likelihood To Recommend:

5 out of 10

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

Jun 21, 2014

I am consistently frustrated with LensDiscounters's ordering software - specifically when it comes to the shipping address on reorders. I have communicated this multiple times in the the survey they offer at the end of the ordering process, to no avail. I need to stop being lazy and find another source for contact lenses!

Jun 29, 2014

I've already shared this comment about 5 times to no avail, alas. I have two people for whom I order contact lenses. When I place a reorder on LensDiscounters, it automatically assumes I am shipping to the address used for the last order. It is frustrating to have to change the address (more that once if you accidentally leave the order page before finishing!). I would like to have a choice of shipping recipients and addresses available, as I do on Amazon.com for example.

Are you the retailer?

If you are the store being reviewed, you may respond to the customer's comments

Respond to the customer