Ace Hardware Review at BizRate

Ace Hardware Information

05/22/2013

Full Review from Verified Buyer

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lsm

Dec 2, 2012 @ 6:26AM

Overall Satisfaction:

8 out of 10

Would Shop Here Again:

9 out of 10

Likelihood To Recommend:

8 out of 10

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For

Design of Site

Satisfaction With Checkout

Product Selection

Clarity of Product Information

Charges Stated Clearly

Price Relative To Other
Online Retailers

Shipping Charges

Variety of Shipping Options

RATINGS AFTER PURCHASE HAS BEEN MADE

On Time Delivery

Order Tracking

Product Met Expectations

Customer Support

Product Availability

Returns Process

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Nov 24, 2012

This review is "highly" satisfied with the purchase experience at Ace Hardware.

RATINGS AFTER PURCHASE HAS BEEN MADE

Dec 02, 2012

I received an order confirmation Email and was told the products were located, but I never received a shipment Email notification. The next contact I had was the local ACE store telling me the order was at their store. I was about to call ACE customer support to ask why my order hadn't shipped when I received the call from the local store. This process could be improved.

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