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WineExpress.com Customer Reviews

Store Details

Store Ratings* Summary


WineExpress.com
Customer Certified
Over 10,000 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.5
Would Shop Here Again: 8.5
On Time Delivery: 8.6
Customer Support: 7.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
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Icon: Poor Poor

Reviews of WineExpress.com


Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
02-07-2012
I was shipped the wrong case of wine, and wrote several emails to CustomerService with no response. However, I finally got someone on the phone, and he resolved the issue in a very timely manner. The product was on backorder but I have since...
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
02-06-2012
None
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
02-02-2012
Not happy at all......when I ordered the wine it showed to be in stock. As it turned out, 1 bottle was shipped and the second bottle shipped the next week, and the third bottle has not been shipped as of today. This was for an important client of...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
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nanaB
02-01-2012
I have not tried the wines I purchased. I am looking forward to them though.The ordering process was easy. One bottle came on time, the other was back ordered, but I did not have to wait long.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
02-01-2012
free shipping is an important purchase decision factor for me
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Beth
01-26-2012
came in two shipments but I ws not notified of this
Overall Rating 3 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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MSWallack
01-25-2012
Apparently, the product is backordered, but I didn't get any sort of email telling me this. I had to go to the merchant's website, check on my account, and only then does it say back order (and it also says "in stock").
Overall Rating 3 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
01-24-2012
I received the wrong product.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Pammie
01-22-2012
Love the convenience of ordering from my armchair. Nice value for the price. Thank you for providing this service.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Read full review
Anonymous
01-21-2012
Purchasing from Wine Express was rather simple and I liked the fact that by ordering 6 bottles of wine they shipped it for free. Their tasting notes were spot on.

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