NorthlineExpress.com Customer Reviews

Store Details

Store Ratings* Summary


NorthlineExpress.com
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 8.8
On Time Delivery: 9.1
Customer Support: 8.9

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of NorthlineExpress.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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IrishPolock
11-16-2009
Very easy to order and very speedy delivery.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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twowitnesses
11-12-2009
Always able to find what I am looking for with regards to our fireplace and supplies. Receive the orders prompt, well packaged and as advertised.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
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Adam R
11-12-2009
Some items were not packed very well, resulting in some marring of finishes. The most frustrating piece was the ceiling collar for the chimney pipe, which will be visible from the inside of my house.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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pops
11-05-2009
Very quick turnaround between order and delivery thanks alot
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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richmul
11-04-2009
as always great service & quick delivery
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 7 Customer Support
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pantherpf
11-03-2009
I ordered pellet stove pipe, paid for 3 day delivery, and only 1 piece was sent in three days. C/S informed me that it would be another 20 days to receive what I paid to have in 3.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
10-26-2009
The web site did not accurately depict the product purchased. Customer service was HORRIBLE. It took two weeks and 3 different phone calls before I was given a shippinglabel. John Saylor was the service rep. I will never shop here again.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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JJDooDah
10-22-2009
Mfg. shipped different door that ordered, but will work OK.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 10 Customer Support
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jeepgirl in WV
10-18-2009
excellent service. Product alittle late but that was the manufacturers fault. Great products and customer service super! Would highly recommmend because of cheaper prices and free shipping.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
10-12-2009
Phone help was great! Ordered Wed night online, at my front door Fri via Fed Ex. Great service, great products. Have already told many of my experience. Thanks!