Wirefly Customer Reviews

Store Details

Store Ratings* Summary


Wirefly
Customer Certified
Over 100,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.1
Would Shop Here Again: 8.1
On Time Delivery: 8.5
Customer Support: 7.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Wirefly


Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
11-20-2009
One of the reps was foreign and had a strong accent. He was uncooperative and when I asked for a supervisor he put me on hold and never returned (I waited for over 5 minutes).
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 6 Customer Support
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trebor22
11-20-2009
True final cost not revealed until recap. Charged $42. more than expectation.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Unhappy Customer
11-20-2009
what a waste of my time, I'll never get back that week of my life wasted trying to get a phone and activate it thru wirefly.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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DJ
11-20-2009
excellent service. Nice phone selection. Many Thanks
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Johnboy
11-20-2009
Wirefly Was THe Best And New All about The Product
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-20-2009
I canceled the order
Overall Rating 2 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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Booboo
11-20-2009
C/S told methat ATT didn't a/p my order.WhenI called ATT said they I was customer with a cr/bal.When W/F did a/p me W/F sent me the wrong phones which I had to return,W/F told me it would be 3 days until I got my phone which was unacceptable.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
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zee
11-20-2009
I like wirefly cause its more varies of phones and colors and it cost less than what i was paying for at some stores i don't want to say but YES i love it more satisfied thanks you WIREFLY.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 6 Customer Support
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kim5943
11-20-2009
The instructions that came with the phone said to contact customer service to activate the phone. When calling they did not activate the phone only walked me thru the start up. Sprint activated my phone.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Mom
11-20-2009
When I was ordering my verizon, I did not know what service they used to get me what I had ordered....so I am very happy to know now that it was you and definitly will be asking to use your service on any future purchase.