Wirefly Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 7.5


Over 50,000 customers have rated this store since 2005
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 7.7 On Time Delivery: 7.9 Customer Support: 7.1 Product Met Expectations: 8.1
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 76% 74% 74%
Icon: NeutralNeutral 4% 5% 6%
Icon: NegativeNegative 20% 21% 20%
*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Wirefly

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 27, 2008
the order was canceled wirefly was suppose to see if another carrier would be able to offer me something but it never happen.

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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2 out of 2 people found this review helpful. BILL
Apr 25, 2008
WAS GIVEN A BIG RUNAROUND WHEN I TRIED TO SOLVE THIS PROBLEM! DID NOT HONOR ADVERTISED REBATES! SPECIFIC TO THEIR WEBSITE COMPANY IS UNDER INVESTIGATION BY THE ATTORNEY GENERAL IN WASH.D.C. FOR FRADULENT REBATE REQUIREMENTS. REBATE REQUIREMENTS COULD NOT BE MET GIVEN THE UNREASONABLE TIME FRAME REQUIRED! WILL NEVER DO BUSINESS WITH WIREFLY OR T-MOBILE! WILL ALSO BE CONTACTING AARP ABOUT THEIR ENDORSEMENT OF A FRADULENT AND MISLEADING WEBSITE COMPANY WHO IS UNDER INVESTIGATION! STRONG WARNING; DO NOT DO BUSINESS WITH THIS COMPANY!THEY CAN NOT BE TRUSTED! (more)

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
i have NOT RECEIVED MY ORDER WERE IS IT

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 3.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
I found the process of demanding enlarged, lightened copies of my driver's license and Social Security card on both sides to be difficult and, because I don't have a fax machine, expensive. I had to re-send my photocopies three times, with the first re-send being my fault. How light do things have to be to accommodate their fax machines? It's ridiculous! (more)

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
I called regarding the pending balances that were on my credit card. No One seemed to be abletohelp me, but in the end the issue was resolved.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
was very pleased with my order....

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
good job

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
I was very satified with the purchase that i made and i will be ordering more from wirefly.com and reccomend it to more people i love wirefly thank you so much

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
An item was missing form the product.Fast shipping.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
Overall I was satisfied with the service with only one exception. At the time I put my order, the model I was looking for wasn't available. Four days after I put my order , the phone was available (for free) and I tried to exchange mine for the other one and the answer was that I need to pay the price at the time of my order. Most places guarantee your cost for the next 30 days, but with wirefly was the other way around. Didn't make sense for me to cancel the whole order, return both phones and create a new order after that to get the current price. Maybe that's something you guys should improve. Thanks (more)

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