Tyler Tool Customer Reviews

Store Details

Store Ratings* Summary


Tyler Tool
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.9
Would Shop Here Again: 8.9
On Time Delivery: 8.8
Customer Support: 8.4

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Tyler Tool


Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 6 Customer Support
Read full review
Ree
10-13-2009
I really have no problem with Tyler Tool. They were all very nice and easy to contact and talk to, just vvery disappointing that it took two months to get my order. I realize this was not there fault.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Cjk
10-12-2009
Great biz i found them searching the web for tools. they were able to out price any local dealers. thanks
Overall Rating 6 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
Read full review
JFK
10-06-2009
No expected shipping date was provided; nor could you track the order online.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
Nickster
10-03-2009
Tyler Tool is great. I always receive my purchases in a timely manner. My only request would be an e-mail notification if a back ordered item has slipped past 90 days and a credit is being offered. Thanks.
Overall Rating 7 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review
dj
10-01-2009
It was unavailable for 6 weeks. It was a gift and he hasn't tried it out yet The e mail response to my questions regarding the product were excellent,
Overall Rating 4 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
Read full review
toolateintheseason
10-01-2009
My only complaint is that it took a month for the product to arrive. I have already placed another order with them and I will save my final opinion until I see how this order is processed.
Overall Rating 5 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Lord Hastings
09-29-2009
The Quality was not anywhere close to what I expected. However the item is too bulky to re-pack & return.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 8 Customer Support
Read full review
Suzamail
09-28-2009
The item was on back order and I was told 3-4 weeks before it would be shipped. After not hearing anything after 5 weeks I contacted customer service and was told it was in and would be shipped the next day.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Wes
09-28-2009
Very fast shipping, had in stock a difficult-to-locate item.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Online Shopper
09-27-2009
Suggest you devise a system which would allow a gift-giver to have a gift card enclosed with a tool that has been purchased as a gift. Currently there's no method to let the recipient know who the tool-gift is from.