Lumens Light + Living Customer Reviews

Store Details

Customer Reviews
Detailed Store Ratings
Store Information

Go to store

Store Ratings* Summary

Overall Rating: Overall rating: 8.1

Lumens Light + Living
BizRate Certified Ribbon Customer Certified
Over 1,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.1
On Time Delivery: 8.0
Customer Support: 7.8
Products Met Expectations: 8.3
See detailed store ratings

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Read more about ratings

Reviews of Lumens Light + Living

Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-06-2009
Delivery should have been via UPS or FedEx. Conway was used and it was not a retail sales type of delivery service. I was extremely unhappy with that type of delivery service.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Lumens is a great company and I lve doing business with them.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Lumens Light has a large quantity of lighting to choose from, much more than my local Home Depot or Lowe's. I have always found the styles that I like and shipping costs are often free (I can go through a tank of gas driving to find something I like.
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
10-15-2009
The delivery took more time than promised.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-07-2009
Customer service was excellent. Issue is with the product shipping. I have ordered Murray and Feiss lighting and both times about a 2 year apart the lighting was damaged. They should really think about better product packaging.
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Read full review 		Online Shopper
10-05-2009
As you mentioned before I have not received any tracking number of my order and of course I have not received any of them I am expecting an answer this week. thanks.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
10-03-2009
I ordered a hunter ceiling Fan model 23768 because it came with a remote control. Actually, the fan came without the remote control. I am now on my 4th call with hunter to fix the issue and start to be a little frustrated to say the least.

Lumens Light + Living has posted a response to this review.Read full review

Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-30-2009
The products were packaged very, very well. Thanks.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
09-29-2009
The customer service person, Paul, was courteous, friendly, and helpful.
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
09-26-2009
My order of several products probably 9 in total have been separated in at least 5 or 6 shipments due to what appears not in stock of items. I hope they don't charge separate shipping charges!!!!
1  |  2  |  3  |  4  |  5  |  …