› ›

L.L. Bean Reviews

Most Current Certification:

10/06/2013

L.L. Bean's online store offers over 98% items from its print catalog online. Departments include casual and sports attire, children's clothes, sporting goods and furnishings. Popular items include flannel shirts, camp stools, fly fishing rods and backpacks. Customers can also use the site's "Quick Shop" section to order by product number from the print cata... Show More L.L. Bean's online store offers over 98% items from its print catalog online. Departments include casual and sports attire, children's clothes, sporting goods and furnishings. Popular items include flannel shirts, camp stools, fly fishing rods and backpacks. Customers can also use the site's "Quick Shop" section to order by product number from the print catalog. Additionally, the site offers information on the company's outdoor adventure courses.

Overall Satisfaction:

9.1 out of 10

Would Shop Here Again:

9.6 out of 10

Likelihood To Recommend:

9.6 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	90%	90%
Neutral	3%	3%
Negative	6%	6%

RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.8 out of 10

Design of Site:

8.9 out of 10

Satisfaction With Checkout:

9.2 out of 10

Product Selection:

8.7 out of 10

Clarity of Product Information:

9.0 out of 10

Charges Stated Clearly:

9.7 out of 10

Price Relative To Other
Online Retailers:

8.5 out of 10

Shipping Charges:

9.7 out of 10

Variety of Shipping Options:

9.1 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.8 out of 10

Order Tracking:

9.8 out of 10

Product Met Expectations:

9.3 out of 10

Customer Support:

9.6 out of 10

Product Availability:

9.5 out of 10

Returns Process:

10.0 out of 10

Store Ratings and Reviews Store Overview Store Detailed Ratings

L.L. Bean Reviews

L.L. Bean Store Rating Ratings are for the past 90 days only.