New Directions Aromatics Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.9


New Directions Aromatics
BizRate Certified Ribbon Customer Certified
Over 5,000 customers have rated this store since 2005
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.2 On Time Delivery: 8.9 Customer Support: 9.1 Product Met Expectations: 9.1
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 95% 93% 95%
Icon: NeutralNeutral 5% 4% 3%
Icon: NegativeNegative — 3% 2%
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of New Directions Aromatics

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 27, 2008
What an amazing company. Great products and service. Very professional. The only suggestion I would have would be to change the packaging from plastic to paper to facilitate recycling if possible, in keeping with the natural mission of the company. Congrats on having such a wonderful responsive company. Many blessings and be well. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 26, 2008
GREAT STORE!!! Really good stuff. I more than trust this site, been dealing with them for YEARS, and never been disappointed. Barry

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 26, 2008
Very happy with my purchase. Always quick shipment which I love.

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 4.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 25, 2008
My order was divided into three packages. One package was wrongly routed and didn't arrive until a day after the rest. I had to call UPS to find out what happened to it. The tracking is really bad on UPS site. Everytime I checked it said still in Ontario until I received it. THere is no update to where it your package is for days. (more)

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New Directions Aromatics has posted a response to this review. Read full review
Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 24, 2008
Good product, but it took longer than the online order said.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 24, 2008
I was very pleased with the products I received and I received the order promptly.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 23, 2008
The quick processing and shipping of my New Directions Aromatics orders as well as the quality, variety and competitive pricing of their products keeps me coming back for more!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 22, 2008
Delivery took longer than expected since I live in Ontario. Took about 4 days excluding the weekend. I understand the packaging needs to be secure but there was so much bubble wrap. But I do enjoy the actual products and am gonna order again.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 22, 2008
The quantity for the price is so amazing. I am ecstatic that I found this company.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Apr 22, 2008
I think you should have a Fragrance oil called Clean cotton that smells like clothes fresh out of the dryer!!! Tons of my customers are asking for it, and I still havent found one that smells like it!

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