Aqua Superstore Customer Reviews

Store Details

Store Ratings* Summary


Aqua Superstore
Customer Certified
Over 10,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.3
Would Shop Here Again: 8.3
On Time Delivery: 8.3
Customer Support: 7.7

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Aqua Superstore


Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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That's it.
11-16-2009
The premium aluminun leaf rake was plastic not aluminum.
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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awby05
11-14-2009
Shipping cost was high. No idea given when ordering as to when to expect delivery.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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rich951
11-12-2009
I ordered the wrong item and am in the process of returning and exchanging it for the proper one
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 8 Customer Support
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DJ
11-11-2009
I ordered the wrong spa pump on a Saturday. No way to change the order online. No one in customer service on the weekend. Worried all weekend wrong part was going to ship and have to pay to ship it back.
Overall Rating 7 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
11-10-2009
For the price of shipping I expected to get the item a little quicker.
Overall Rating 2 Overall Rating
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 2 Customer Support
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poolperfect
11-10-2009
I ordered the most inexpensive of above ground pool and waited only to check my email a week later. Was told product was discontinued and sold out. I called manufacturer, they told me the pool is still in production and will continue to be. I was...
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Dave
11-10-2009
Service fine, survey sucks, editted my comment 5 time as my situation can not be explained in your limited space. Dave Mason
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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johnyoga2
11-09-2009
Very fast shipping. Very pleased.
Overall Rating 4 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 4 Customer Support
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Jo JO
11-09-2009
Order was placed and response emails to confirm order were timely, but then a few weeks went by and I had to contact them for a tracking # for shipment. I then got a response and the order shipped - coincidence? Product arrived all was resolved.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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mac
11-05-2009
Aqua Super store left me in a bind. I ordered a pump and it tool 4 working days to tell me it was discontinued. I am very upset! They gave no other good option either.