L.L. Bean Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.1


L.L. Bean
Not Customer Certified
Over 5,000 customers have rated this store since 1998
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.3 On Time Delivery: 9.2 Customer Support: 9.4 Product Met Expectations: 9.1
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 96% 96% 96%
Icon: NeutralNeutral 4% 4% 3%
Icon: NegativeNegative — — 1%
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of L.L. Bean

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 16, 2008
I have purchased from LL Bean for several years now. Their products are really great and exactly as advertised. The clothing is durable,reasonable,and hard to find elsewhere. They give $10.00 certificates for purchases on their VISA credit card that can be redeemed for anything in their catalogue. Also they contribute to college accounts at UPROMISE.com. Great company! I love them. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 16, 2008
In my mind, the best quality and customer support of any apparel website

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Would Shop Here Again: 0.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 16, 2008
Sales personnel were very knowledgable. Products were of excallent quality - well priced.. One of my favorite stores.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 16, 2008
I love this store, and haven't had a problem with them since I started buying stuff from them 20 years ago.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 16, 2008
I've liked LL Bean for a long time, but I'm sorry to read that most of their offerings are no longer made in this country, I will continue to shop there, I imagine.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
Three sleeping bags were purchased. The quality of the product was very high. I would recommend anyone to purchase the sleeping bags or other products. The product shipped very timely and came sooner than I expected seeing they were personalized and it was Christmas time. The sleeping bags were the exact color as shown on the website. The website was easy to navigate, the order process was easy. My confirmation e-mail came with in minutes of my order being placed. (more)

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
Rec'd exactly what I ordered; at the sale price I was quoted. The clothing I ordered fit well and i rec'd what I ordered. The quality was as I expected.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
We have purchased items from LL Bean for many years and have always been very satisfied with their products and service.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 15, 2008
LL Bean has excellent products and a great selection of unique items. The prices are slightly higher than other retailers, but one is paying for a higher quality and durability item. If you are looking for something which will last nearly forever, shop here. If you are looking for bargains, don't bother. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 14, 2008
Great products/I can't stand shipping charges as it is pure profit.

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