Surveillance-video.com Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 7.9

Surveillance-video.com
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Over 1,000 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 8.1
On Time Delivery: 8.2
Customer Support: 7.6
Products Met Expectations: 8.4
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*Ratings are for the past 90 days only.

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Reviews of Surveillance-video.com

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review 		Online Shopper
04-17-2009
the product i purchased the bolt that attached the unit to my unit didn't match so i had i go to the hardware store to find someting that would work. I little difficult, but in the end the unit worked!
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
03-23-2009
We're exp a shut down prob with the DVR.This prob is intermittent.We called CS & TS & the resolution we were offered by tech support is to give it a few more days and if the problem persists we are to contact them for an exchange.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
03-16-2009
keep up the great work
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 1 Products Met Expectations
Read full review 		Online Shopper
03-02-2009
Last Friday, we installed the camera and unfortunately it did not work. I am planning on calling customer service today to make arrangements for a replacement since I think it is a faulty unit.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
02-16-2009
Very Happy.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
01-28-2009
I called and spoke with them on the phone and questioned about differant products. The one that they had serves our purpose very well, we at the fire museum are very happypy
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
01-26-2009
I ordered a system with monitor. The monitor was not delivered. Customer service apologized and did send it out right away, however,I think it was careless of shipping for not reading the order correctly.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
01-20-2009
Product lives up to expectancy, however, manual is poorly translated, and lacks simple, easy to follow (English) instructions. Also, my manual appears to be old and used. Was product new as advertised, or re-conditioned?
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
01-02-2009
Camera image quality is not a clear as expected. Some of this issue is due to interference between the DVR and monitor. I will followup wit Surveillance-video.com to determine if there is an available filter that may help.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 3 Products Met Expectations
Read full review 		Online Shopper
12-18-2008
Outstanding customer service. Unsatisfactory delivery.
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