LuggageGuru.com Customer Reviews

Store Details

Store Ratings* Summary


LuggageGuru.com
Customer Certified
Over 1,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.1
Would Shop Here Again: 9.2
On Time Delivery: 9.2
Customer Support: 9.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of LuggageGuru.com


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Mike
10-22-2009
Very happy with purchase expeience.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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cruiser1
10-22-2009
High quality luggage at a great price. Delivery was quick. What more can anyone ask? Thanks.
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 10 Customer Support
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Canadian Shopper
10-21-2009
I am impressed by the availability of a live customer service rep by phone without having to be put on hold for long, which is not common. Shipping to Toronto, Canada, took exactly 2 weeks, which is longer than expected. USPS tracking # did not work.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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suitcaselady
10-19-2009
Had delivery/shipping questions - customer service very helpful - never any problems
Overall Rating 0 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
09-29-2009
Im still waiting for my products...
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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steelhider
09-27-2009
Picture of the luggage I bought was a bit deceiving. Appeared as though the TSA lock was built into top of the suitcase instead of a seperate lock that was sent with the suitcase which is no big deal.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Groucho
09-23-2009
Good service
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
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uk trip
09-21-2009
I have not recevied then as of yet. I order for a trip to the Uk and hoped it would make it intime. still hoping.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
09-11-2009
I have two other bags by High Sierra - one of the exact bag ordered in another color - the new bag - the handles seem to be questionable ansd very loose but won't fix it until (or if) it breaks.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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MsSmurfy
09-08-2009
Great prices for quality merchandise. Quick delivery with items being exactly as describe on site. Will shop LuggageGuru again. Thank You~