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PetStore.com Reviews

05/22/2013
PetStore.com is a full-service pet supply store, offering more than 13,000 products for dogs, cats, birds, reptiles, fish, small animals and their owners. The PetStore.com websites features thousands of product reviews, high-resolution photos and educational materials to make the buying process fun and easy.

PetStore.com Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.1 out of 10

Would Shop Here Again:

9.1 out of 10

Likelihood To Recommend:

9.1 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 93% 93%

Neutral

 2% 0%

Negative

 5% 7%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.7 out of 10

Design of Site:

8.7 out of 10

Satisfaction With Checkout:

8.8 out of 10

Product Selection:

8.8 out of 10

Clarity of Product Information:

8.7 out of 10

Charges Stated Clearly:

9.0 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

7.8 out of 10

Variety of Shipping Options:

8.7 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.3 out of 10

Order Tracking:

9.0 out of 10

Product Met Expectations:

9.2 out of 10

Customer Support:

8.8 out of 10

Product Availability:

9.2 out of 10

Returns Process:

7.3 out of 10

Recent Reviews for PetStore.com

Showing 1 - 10 of 344
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "quite a bit" satisfied with the purchase experience at PetStore.com.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    Order only infrequently and get confused about how to order -- my fault
  • Ratings for the site & Shopping Experience
    May 22, 2013
    This review is "somewhat" satisfied with the purchase experience at PetStore.com.
  • Ratings for the site & Shopping Experience
    May 7, 2013
    I've placed many orders with PetStore for Beefeaters products and the variety seems to be decreasing steadily. Has there been a reduction in product line by the manufacturer or by PetStore?
    Ratings After Purchase Has Been Made
    May 22, 2013
    This review is "quite a bit" satisfied with the purchase experience at PetStore.com.
  • Ratings for the site & Shopping Experience
    May 22, 2013
    Great prices. Always on time delivery.
  • Ratings for the site & Shopping Experience
    May 21, 2013
    This review is "highly" satisfied with the purchase experience at PetStore.com.
  • Ratings for the site & Shopping Experience
    May 21, 2013
    This review is "highly" satisfied with the purchase experience at PetStore.com.
  • Ratings for the site & Shopping Experience
    May 21, 2013
    Great, and easy to use, just wish shipping cost were cheaper
  • Ratings for the site & Shopping Experience
    May 21, 2013
    I had a hard time checking out. My order was listed as invalid. I had to re-try about 3 times before order went through.I actually tried to purchase these items last night but order would not take for some reason.
  • Ratings for the site & Shopping Experience
    May 20, 2013
    This review is "highly" satisfied with the purchase experience at PetStore.com.
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