PetStore.com Customer Reviews

Store Details

Store Ratings* Summary


PetStore.com
Customer Certified
Over 1,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.0
Would Shop Here Again: 8.5
On Time Delivery: 8.0
Customer Support: 7.4

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Icon: Good Good
Icon: Satisfactory Satisfactory
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Reviews of PetStore.com


Overall Rating 3 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 5 Customer Support
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Nieves
11-22-2009
I am receiving this survey before I have even received my merchandise.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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BigKTibs41
11-21-2009
Its easy to shop here, they have great products and check out and shipping is a breeze. If they carry what I need I will always buy from petstore.com. Cant beat the prices.
Overall Rating 5 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 4 Customer Support
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zoomom
11-15-2009
I was hoping to get a discount for ordering a higher quantity, to offset the high shipping charge. This order both boxes were completly split open and so was one bag of the Rodent pellet. Your shipping is too high to get that result.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 8 Customer Support
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Cherie
11-15-2009
The T5 HO light I ordered was very nice except for 1 of the legs, which is broken. I opted not to return the item as it would have cost me way more to return it than to replace the leg. It also says I have to contact the manufacturer, not...
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-09-2009
The heaters were ordered and shipped on Monday,arrived the following Monday. Overall I was very pleased with the quality of the product I purchased (you have what I wanted), fair price and very happy with the condition and manner it was shipped.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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knothead
11-02-2009
I am very pleased with both the product and the store. My girls love the product and it is so easy to just go to PetStore.com to order it.
Overall Rating 7 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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Online Shopper
10-29-2009
The large Kong balls are fine and just what I ordered, however,the small ball was not. I expected a solid ball just like the larger Kong balls but I received a ball with a hole drilled through it.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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cyberfoco2
10-14-2009
They did not accept my Credit Card and I have plenty of credit
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Mike
10-08-2009
Got everything I needed - and on time.
Overall Rating 8 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
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Online Shopper
09-14-2009
Petstore.com saves me money and time on pet products. I will continue to use them