SkinWest Customer Reviews

Store Details

Store Ratings* Summary


SkinWest
Customer Certified
Over 25,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.3
Would Shop Here Again: 8.5
On Time Delivery: 7.6
Customer Support: 7.3

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of SkinWest


Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
12-13-2009
I am REALLY upset. This is the first time that I HAVE NOT RECEIVED an order. Skinwest has always been excellent. I have always got what I ordered within the week and here I sit almost 3 weeks later with no order delivered.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
12-13-2009
I placed an order on Nov. 20th and still have not received it. ordered earlier this year and had a similar experience-- weeks went by and I had to call and ask where it was.Customer service at this company is really awful.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
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oliver9002
12-12-2009
My second purchase from this company. No problems.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Mr Meow
12-12-2009
I love being able to purchuse my Sothy's produts via Skinwest's website when they are having sales. If not for their sales I would not have been able to continue to use these excellent face products,as I am financially struggling at this time.
Overall Rating 1 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 3 Customer Support
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bodybuildingtom
12-12-2009
I have NOT recieved my order, so how can I respond to this. I have used this product (a friend gave me some, and I really like it)
Overall Rating 3 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 0 Customer Support
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bleueyes004
12-12-2009
It took a while for my products to arrive. I also received an incorrect item, which I do plan on sending back.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Online Shopper
12-12-2009
I still have not received the order or any communication from them.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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Lee B
12-10-2009
Everything came one time, and it was definitely cheaper than ordering from my dematologist. I will order from SkinWest again.
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
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kriket
12-09-2009
I have NOT receive my order!!!!!!!!
Overall Rating 8 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 7 Customer Support
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Micki
12-09-2009
I'm always pleased with the price, free shipping and the selection at SkinWest. My order placed on 11/25 didn't arrive until 12/07. I ordered many times before with no problem, but I was surprised that I got no response from my inquiry.