Costume SuperCenter Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.3

Costume SuperCenter
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Over 25,000 customers have rated this store

Would Shop Here Again On Time Customer
Support
Products Met Expectations
Would Shop Here Again: 8.3
On Time Delivery: 8.7
Customer Support: 8.0
Products Met Expectations: 8.1

*Ratings are for the past 90 days only.

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Reviews of Costume SuperCenter


Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-08-2009
The only reason I rated lower on the ease of contacting was because it was Halloween day and I'm sure it was a very busy day for Costume Super Center. I left my name and number and they said approximately 20 minutes, and they weren't kidding.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
11-08-2009
Costume was supposedly 'guarenteed' for Halloween but it is November 8 and I have yet to receive it. Ruined my night, will never order again.

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Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 5 Products Met Expectations
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Online Shopper
11-08-2009
I had to call three times before the rest of my order was sent. By then it was too late for the party or to exchange size.

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Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 5 Products Met Expectations
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Online Shopper
11-07-2009
one of the wigs I ordered wasn't included in the shipment and I was counting on it to complete my costume. Also, the quality of the products were fairly poor with prices being high.
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 3 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
11-07-2009
The costume had a defective zipper. Unfortunately, it was the day before Halloween and I had to make due. I would have returned it but I used it. I did not really have a choice and so I used the costume I bought even thought it was blatantly...
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
11-07-2009
The costumes were great! we got a lot of compliments and sizes were accurate
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
11-07-2009
shorted two items

Costume SuperCenter has posted a response to this review.Read full review

Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
11-07-2009
I was not happy due to sending me the wrong size and when I contacted them for an exhange they were out of stock. They did offer me a coupon to use on another costume but that was not want I wanted. Also, had to agrue to get a full refund (shippng...
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
11-07-2009
I was a bit nervous, as I paid extra money to get the 2-3 day shipping and my order arrived on the eve of the 4th day, not happy. I would not have paid extra if I knew the 2-3 day shipping did not actually apply.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
11-07-2009
I am extremely satisfied with all aspects of this order with Costume SuperCenter. Thank you for the offers enclosed in the shipped product and timely shipping. My single complaint is that the Fun Leaf Fairy Costume sold out during purchase.