EzContactsUSA Customer Reviews

Store Details

Store Ratings* Summary


EzContactsUSA
Customer Certified
Over 5,000 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 9.0
On Time Delivery: 8.6
Customer Support: 8.2

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of EzContactsUSA


Overall Rating 2 Overall Rating
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 2 Customer Support
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Online Shopper
12-07-2009
I received a box 5 days after my order, but it contained the wrong item. I immediately sent an email asking how to exchange the item sent for the item I ordered, but have not yet received any direction on how to get what I ordered from them.
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 3 On Time Delivery
Customer Support 2 Customer Support
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jfsports
12-07-2009
I had to fax in my RX for my lenses multiple times because your staff could not find it. Also your website showed the wrong status as to which of my items were shipped and which were delayed.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
12-02-2009
I think that the ability to e-mail a scanned prescription to get the order thru makes the process easier. Their response time is quick.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
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Online Shopper
12-01-2009
Free delivery within a week. Very good prices!
Overall Rating 1 Overall Rating
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
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Bigfish
11-30-2009
After accepting my order and sending a confirmation, the order was summarily cancelled. I went to the website and found that the same item was avaialable and priced over twice as much.
Overall Rating 5 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 9 Customer Support
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balukamoy
11-26-2009
I received the product 3 weeks later (in Canada). I wasn't expecting this type of a delay. That's the only negative comment I have. I'm happy with the purchase and have referred the website to my friends. Thanks!
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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sdzann
11-26-2009
Always smooth transactions.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Online Shopper
11-24-2009
This was my second order with EZContactsUSA and I was very pleased with it! The first time I placed an order, some of the boxes I received were wrong. However, everything was perfect this time - will order again!
Overall Rating 6 Overall Rating
Would Shop Here Again 6 Would Shop Here Again
On Time Delivery 4 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
11-19-2009
I was not informed that the item was on backorder and had not been received by you. I was expecting the item a week before it actually came.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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berish05
11-15-2009
nice deal good company for eye wear:-)