Luggage Factory Customer Reviews

Store Details

Customer Reviews
Detailed Store Ratings
Store Information

Go to store

Store Ratings* Summary

Overall Rating: Overall rating: 9.0

Luggage Factory
BizRate Certified Ribbon Customer Certified
Over 2,500 customers have rated this store

Would Shop Here Again On Time Customer
Support 		Products Met Expectations
Would Shop Here Again: 9.1
On Time Delivery: 9.1
Customer Support: 8.6
Products Met Expectations: 8.9
See detailed store ratings

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Read more about ratings

Reviews of Luggage Factory

Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
11-03-2009
overall very satisfied with my purchase and delivery.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
Great Firm that delivers
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 6 Products Met Expectations
Read full review 		Online Shopper
11-02-2009
The only thing is Im not sure if this luggage will fit on all planes especially on overseas flights.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-31-2009
Best birthday gift ever! Good looking and up to the job.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-28-2009
I was to get 2 travel wallets as extra items when I ordered the 2 suitcases. I only got 1 travel wallet
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-27-2009
Ordering was a breeze, price was better than anyone.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-26-2009
Luggage Factory had the best price on the items that I wanted and they shipped out the next day and I received them 2 days after placing my order.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
10-23-2009
The item we ordered arrived in a timely fashion. It would be nice to be able to track the shipping progress.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
10-18-2009
Great prices and fast delivery.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review 		Online Shopper
10-16-2009
Liked the luggage, but may not have purchased it if I had known it was made in China
1  |  2  |  3  |  4  |  5  |  …