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Luggage Factory Customer Reviews

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Luggage Factory
Customer Certified
Over 2,500 customers have rated this store

Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 9.0
Would Shop Here Again: 9.1
On Time Delivery: 9.2
Customer Support: 8.7
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*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

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Reviews of Luggage Factory

Overall Rating 0 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		Online Shopper
11-24-2009
great customer service
Overall Rating 0 Overall Rating
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Online Shopper
11-20-2009
Order was discontinued therefore nothing was received. Since nothing was shipped I cannot rate the service.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review 		jhuggs14
11-12-2009
What stinks about the return policy is I originally had free shipping and since I had to re-order, I ended up paying shipping. Overall, the prices are very affordable and the product I ordered is good quality.
Overall Rating 9 Overall Rating
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		skeeter
11-03-2009
overall very satisfied with my purchase and delivery.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		Online Shopper
11-02-2009
Great Firm that delivers
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Read full review 		Burgh
11-02-2009
The only thing is Im not sure if this luggage will fit on all planes especially on overseas flights.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Read full review 		Dottie
10-31-2009
Best birthday gift ever! Good looking and up to the job.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Read full review 		ralph
10-28-2009
I was to get 2 travel wallets as extra items when I ordered the 2 suitcases. I only got 1 travel wallet
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Read full review 		Tom
10-27-2009
Ordering was a breeze, price was better than anyone.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review 		Carol M.
10-26-2009
Luggage Factory had the best price on the items that I wanted and they shipped out the next day and I received them 2 days after placing my order.
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