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Luggage Factory Reviews

06/16/2013

Luggage Factory Store Rating Ratings are for the past 90 days only.

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Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.3 out of 10

Likelihood To Recommend:

9.4 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

 95% 95%

Neutral

 2% 0%

Negative

 3% 5%
RATINGS FOR THE SITE & SHOPPING EXPERIENCE

Ease of Finding What
You Are Looking For:

8.7 out of 10

Design of Site:

8.3 out of 10

Satisfaction With Checkout:

9.0 out of 10

Product Selection:

8.9 out of 10

Clarity of Product Information:

8.6 out of 10

Charges Stated Clearly:

9.3 out of 10

Price Relative To Other
Online Retailers:

9.2 out of 10

Shipping Charges:

9.1 out of 10

Variety of Shipping Options:

8.6 out of 10

RATINGS AFTER PURCHASE HAS BEEN MADE

On-Time Delivery:

9.5 out of 10

Order Tracking:

9.4 out of 10

Product Met Expectations:

9.3 out of 10

Customer Support:

9.0 out of 10

Product Availability:

9.3 out of 10

Returns Process:

9.2 out of 10

Recent Reviews for Luggage Factory

Showing 241 - 250 of 537
  • Ratings for the site & Shopping Experience
    May 13, 2013
    Luggage Factory earned an Overall Satisfaction rating of 10 out of 10 from this customer.
  • Ratings for the site & Shopping Experience
    Apr 29, 2013
    I was not able to access the multiple pictures to see the details larger. I had to leave the sight in order to do so and to obtain the specifications of the luggage that I ordered. This could have led me to order the product from ... Read full review »
    Ratings After Purchase Has Been Made
    May 13, 2013
    Great selection and product quality for the price that I paid. Could not be happier with it when it was shipped and I opened the box.
  • Ratings for the site & Shopping Experience
    May 13, 2013
    Luggage Factory earned an Overall Satisfaction rating of 9 out of 10 from this customer.
  • Ratings for the site & Shopping Experience
    May 13, 2013
    Luggage Factory earned an Overall Satisfaction rating of 10 out of 10 from this customer.
  • Ratings for the site & Shopping Experience
    May 13, 2013
    compared prices and yours were the best. confused over online coupons, instore coupons, but called and stated online coupons in price at check out
  • Ratings for the site & Shopping Experience
    May 13, 2013
    Great selection
  • Ratings for the site & Shopping Experience
    May 12, 2013
    Great!
  • Ratings for the site & Shopping Experience
    May 12, 2013
    Luggage Factory earned an Overall Satisfaction rating of 10 out of 10 from this customer.
  • Ratings for the site & Shopping Experience
    May 1, 2013
    Prices were significantly less that what we had been seeing in the stores and on other online sites.
    Ratings After Purchase Has Been Made
    May 12, 2013
    I was able to get the luggage I really wanted and 1/2 the cost in department stores or even the local outlet store.
  • Ratings for the site & Shopping Experience
    Apr 28, 2013
    Luggage Factory earned an Overall Satisfaction rating of 9 out of 10 from this customer.
    Ratings After Purchase Has Been Made
    May 12, 2013
    Luggage Factory was given an Overall Satisfaction rating of 9 out of 10 from this purchaser.
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