CSN Fireplaces Customer Reviews
Store Details |
Store Ratings* Summary
*Ratings are for the past 90 days only. |
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Reviews of CSN Fireplaces |
Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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MP's Kathy
11-23-2009
I received my order today,a little late,but I don't live around a big city,so being able to purchase product over the Internet,and to have the Item be more then you figured on,Is wonderful.
I was looking at your fireplaces,and your quality.U win.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Loki did it
11-20-2009
I am waiting for a return label to return the first item I received damaged. The replacement has arrived and been installed. I'm very satisfied
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Online Shopper
11-17-2009
I received my order but the remote control does not work. I have contacted Dimplex but can not seem to get past the recorded messages. I am pleased with the fireplace overall except I expected the remote control to work.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Dee
11-06-2009
I am still waiting for my peices to arrive that were damaged. Half of the fireplace was damaged and the bulbs were shattered with broken glass everywhere on the inside.
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Overall Rating
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On Time Delivery
Customer Support
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maximchemist
10-29-2009
The item we order was damaged and we have not received a response about our concern
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Overall Rating
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On Time Delivery
Customer Support
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Pocky
10-28-2009
Shipping box was damaged alot and was left outside my door. I found the wood cabinet to have scratches an a chip out of the bottom front. I called and received 10% off to fix it myself. I don't know if I'm going to order again for fear of damage.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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ripper
10-28-2009
I'm very happy with it except that either the remote doesn't work, or else the battery to the remote is dead because one way or the other, it doesn't work except by manually pushing the controls on the unit itself.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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mimi
10-26-2009
i called 10/23/2009 to report a defective part. I was told that I'd be e-mailed with instructions on how to do this......have'nt heard a word.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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Sliverlo
10-26-2009
Shipping was fast, but logs were broken when I opened the fireplace doors. I called cust service they were great and easy to deal with. They sent me new logs with no problems. Csn did a great job. Thank you.
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Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support
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bullhead
10-26-2009
fire place came with loose screws i had to tighten. not worth sending back.inconvenience.
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